Confluence fails to upgrade to 7.7.4 / 7.7.3 (from 7.4.0)

[Mark de Bont [Terberg]]

When upgrading Confluence, after backing up the data, it deletes the Confluence app directory and the installer fails.

I end up with a error.log file containing:

In action "Update JVM Options when upgrading JDK 8 to JDK 11 [Run script]" (screen "Upgrade Actions [Form]"), property "Script":
java.lang.NullPointerException
.....

 Using the openjdk version "11.0.8" 2020-07-14

[Mark de Bont [Terberg] · Accepted solution]

It was resolved by upgrading using the .ZIP file. Actually I found it just as easy as using the regular installer (.EXE). The details can be found on the instruction page for upgrading using .zip file. Worked like a charm.

[Clemens Schwarz]

Dear Mark,

where you able to fix this? We have the same exact issue.

Regards

[Mark de Bont [Terberg]]

I contacted Atlassian support on this is issue since there was no response here. They advised other JVM and parameters. But to no avail.

It was resolved by upgrading using the .ZIP file. Actually I found it just as easy as using the regular installer (.EXE). The details can be found on the instruction page for upgrading using .zip file. Worked like a charm.

[Clemens Schwarz]

Dear Mark,

thank you for the answer - will try out this method.

Regards