Confluence: email notifications about mentions by onDemand

Hello,

when you mention someone with "@someone" on Confluence, this person is supposed to be notified via email. This works for me but not for some other colleagues which receive an email with the content below.

In the administration area, you can change some email settings in the JIRA section but not for Confluence. Is there anything I missed?

Thanks in advance, Heinz

-

This is the mail system at host REPLACED.net.

I'm sorry to have to inform you that your message could not be delivered to
one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own
text from the attached returned message.

The mail system

<someone@somecompany.com>: host mail.somecompany.com[1.2.3.4] said: 553
5.7.1
<someoneelse@somecompany.com>: Sender address rejected: not logged in (in reply
to
RCPT TO command)

2 answers

1 accepted

Hi Heinz,

Please bear in mind that OnDemand platform comes with internal SMTP configured as per the Restricted Function. Perhaps the mail can't be reach at that time for those users, perhaps the email address was input wrongly or something wrong with the configuration of mail address of those users.

The email addresses were correct and strangly this was only a problem when certain users used a @mention. It worked fine for me when mentioning the same users.

Anyway, without changing anything the problem hasn't occurred within a few days now and I guess it may be a problem of some sort with the email server communication.

Thanks for your suggestions!

Hi Heinz,

From the problem you are describing it sounds like that the users experiencing this issuehave not configured their notifications correctly in their profiles, as described in this document: https://confluence.atlassian.com/display/DOC/Subscribing+to+Email+Notifications+of+Updates+to+Confluence+Content

All the best,
John

I tend to disagree.

The problem is not that notifications are not being sent because of misconfigured subscriptions. The problem is that an email configuration error results in an error email back to the editor of the page.

The part which talks about email configuration in the link you provided does not apply to Confluence OnDemand: "To enable Confluence to send email notifications, a System Administrator must configure an email server. See Configuring a Server for Outgoing Mail. Not applicable to Confluence OnDemand."

Thanks, Heinz

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

359 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you