We've observed the mentioned issue last week and since then the confluence is down.
Seeking your expert suggestions in resolving this, there are couple of errors I see from the logs (let me know if you need the complete log file for reference) but below snippet is what gets around my head.
The telnet connectivity looks fine to the DB, just to highlight the confluence comes up fine but immediately goes down with such exceptions in less than 5 mins.
Caused by: net.sf.hibernate.exception.GenericJDBCException: Cannot open connection
... 81 more
Caused by: com.mysql.jdbc.exceptions.jdbc4.CommunicationsException: Communications link failure
Hi @gopi_annepaka ,
What version of the confluence , Java and Mysql are you using ? Share some more logs.
Meantime please go through this document and check if this can solve your problem.
Thanks @Rilwan Ahmed for the quick response.
Thanks for the article as well, I believe its not related to the SSL issues as I haven't seen any of the stack traces in the logs.
Below are the details:
Let me know if you need any further details.
2022-04-07 17:30:33,864 ERROR [QuartzScheduler_Worker-8] [sf.hibernate.util.JDBCExceptionReporter] logExceptions Duplicate entry 'csr test1-12943362' for key 'cwd_user_name_dir_id'
2022-04-07 17:30:33,865 ERROR [QuartzScheduler_Worker-8] [sf.hibernate.impl.SessionImpl] execute Could not synchronize database state with session
1. I would first suggest upgrade confluence to newer version. You are using very old and unsupported version
Refer to section Upgrade path in https://confluence.atlassian.com/doc/confluence-upgrade-matrix-960695895.html
3. Contact Atlassian support: https://support.atlassian.com/customer/servicedesk-portal
Feeling overwhelmed by the demands of work and life? With a 25% increase in the prevalence of anxiety and depression worldwide during the pandemic, for most of us, it’s a resounding yes . 🙋♀️ ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events