Hi xinan,
If your JIRA site has restricted viewing (that is, people need permission to view issues) then they will need to authenticate before seeing the charts.
So make sure both users has same permission in JIRA as well not just Confluence and also for example if you are using OAuth then first authenticate to JIRA to view charts.
Taha
Thanks for your help. I trust the userA and userB has the same permission in both JIRA and Confluence. Is that confluence has some cache on every user? Should I clean then?
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Yes, ask UserB to clear browser cache and cookies and try again.
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