Confluence cannot move any thing in Calendar with Jira Issue After Upgrade from 7.19.4 to 8.5.3

[quannd]

After Upgrade from 7.19.4 to 8.5.3 My Confluence have problem with Team Calendar:

Cannot move any thing in Calendar with Jira Issue:

Error(s) occurred.

• com.atlassian.applinks.api.CredentialsRequiredException: You do not have an authorized access token for the remote resource.

Below is image & log for detail problem.

Please help me to recover this problem.

Thanks & best regard.

PS: I had applied the renewal license for Team Calendar with latest version.

Link Application between Confluence & Jira is deleted & recreated successful.

And server is restart too.

2023-12-04 09:21:42,346 WARN [http-nio-8090-exec-6] [atlassian.applinks.core.DefaultApplicationLinkService] retrieveApplicationLink Couldn't find type id for application link with id 74899f97-6765-3d98-b0ec-e893179a1a1c. Link is corrupted
at java.base/java.lang.Thread.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1794)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:390)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:185)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:670)
at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:765)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at com.atlassian.confluence.impl.webapp.ConfluenceHttpHeaderSecurityFilter.doFilter(ConfluenceHttpHeaderSecurityFilter.java:48)
at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:129)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
at com.atlassian.confluence.web.filter.DropIfNotSetupFilter.doFilter(DropIfNotSetupFilter.java:32)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at com.atlassian.confluence.internal.diagnostics.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:42)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at com.atlassian.confluence.internal.diagnostics.ipd.http.IpdHttpMonitoringFilter.doFilter(IpdHttpMonitoringFilter.java:35)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:64)
..................................................
java.lang.IllegalStateException: Failed to obtain client registration lock, cannot update potential client 2e7b3cdf-4e09-3559-8605-946a7b6357a6
-- url: /rest/mywork/1/client | userName: anonymous | traceId: 8cd49a1ab6ea04ce
2023-12-04 09:21:41,104 ERROR [http-nio-8090-exec-10] [mywork.host.rest.ExceptionLogger] toResponse Exception thrown from REST resource
-- traceId: 601513e40b93fe9d
2023-12-04 09:21:35,150 WARN [http-nio-8090-exec-8] [atlassian.applinks.core.DefaultApplicationLinkService] retrieveApplicationLink Couldn't find type id for application link with id 74899f97-6765-3d98-b0ec-e893179a1a1c. Link is corrupted
-- url: /rest/gadgets/1.0/g/messagebundle/und/gadget.common%2Cgadget.activity.stream | userName: anonymous | traceId: adb21e0362302dc5
2023-12-04 09:21:33,736 WARN [myWorkClientChecker:thread-1] [atlassian.applinks.core.DefaultApplicationLinkService] retrieveApplicationLink Couldn't find type id for application link with id 74899f97-6765-3d98-b0ec-e893179a1a1c. Link is corrupted
2023-12-04 09:21:32,659 INFO [Catalina-utility-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve

[Marc - Devoteam]

Hi @quannd 

I think you might be running in to the issue as explained in the following Atlassian Kb article.

applink-corrupted-error-in-confluence 

I hope this article will solve your issue.

[quannd]

@Marc - Devoteam Thank you!!!

[quannd]

Thank you for your suggest!

I had fixed this Issue AppLink Corrupted Error in Confluence | Confluence | Atlassian Documentation

Now there is no error about Application link in log but the problem of Calendar is still the same. 

[quannd]

@Marc - Devoteam Thank you again! I 've tried it & still be in the same state with nothing happen :(

So I let this information here and hope it will be useful to you.

[quannd]

There is not error but it's disabled in some feature!!!

I can still edit Issue Date & Info in Detail but cannot only Drag & Drop in Schedule!

Is that an restrict of Update Version in Team Calendar?

If that's correct, this restrict is a little inconvenient for almost user, I think.

At this time, I cannot raise this Issue because of restrict support.

When the support Team is available I hope there will be clearly resolution.

Thanks anyway ^^

[quannd]

Error(s) occurred.

• com.atlassian.applinks.api.CredentialsRequiredException: You do not have an authorized access token for the remote resource.

I allow authorized access successfully & there is no more alert of above error message but nothing is happen, the problem is still remain.

[Marc - Devoteam]

Hi @quannd 

Coudl you try this work around.

JICAL-40 | Plugin will not ask to authenticate the connection to Jira if token is not present.

The workaround is as follows:

1. Create a new page (this can be deleted later)
2. Insert a Jira Issues macro there

The problem occurs because Jira does not request a new token for authentication. The Jira Issue macro creates a new token and the calendar should work.

See also KB article: jira-events-do-not-load-in-team-calendars 

[quannd]

@Marc - Devoteam Thanks you! I 'll try it.

[quannd]

@Marc Koppelaar Thank you again! I 've tried it & still be in the same state with nothing happen :(

So I let this information here and hope it will be useful to you.