Does somebody know a Company using Confluence as Knowledge-System for his Call Center?
The point is not what we wanna do or what we would like. The point is, that some of our internal customers like to know, wether Confluence is used by others as call-center-solution or not ;-)
You might want to choose one of the options for a Call center:
However, if you want to implement it for specific purposes, can you let us know a bit more on how you want ot use it?
I was going to say that I know of several places using Confluence for call-centre related stuff. As Giuliano says though, their exact usage may not be what you need, so it would be better for you to describe what *you* would like from it and see what we can help you with!
Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...
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