Hi, We are trying to access confluence from an iPad, however, it throws a "the page cannot be reached or does not exist" message. Does Confluence handle web requests coming from a desktop and tablet differently?
We finally figured out what the problem was. Luckily, it had nothing to do with Confluence. We found out that there was a firewall rule that was blocking traffic to the server when accessing from a mobile device. Was a simple fix that haunted us for so long!
Thank you for taking the time to review the question and providing suggestions.
In our code we have a flag that checks from each browser and device that comes the request. If it's mobile, it redirects to our Mobile version, otherwise go to the default website. It's a plugin that handles it, you can find more information digging on the following path:
You will find confluence-mobile-7.1.jar
You just need to untar that jar, play with the code, then compile back. Or if you just want to understand the file, you can just open and read the code.
Thanks William. Does the mobile version work out of the box? or do we need to configure something? I have a feeling our mobile version is broken and hence throwing an error.
I'll also look at the jar file and see if we can send it to the desktop version by default even if coming from an iPad. I hope that's possible.
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@Manon Soubies-Camy is an engineer who has been an avid Atlassian user since 2014. She helps companies of all sizes transform the way they work with the Atlassian stack, including Jira and Confl...
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