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Confluence and iPad requests

Silpi Chalasani May 5, 2014

Hi, We are trying to access confluence from an iPad, however, it throws a "the page cannot be reached or does not exist" message. Does Confluence handle web requests coming from a desktop and tablet differently?

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Silpi Chalasani May 27, 2014

We finally figured out what the problem was. Luckily, it had nothing to do with Confluence. We found out that there was a firewall rule that was blocking traffic to the server when accessing from a mobile device. Was a simple fix that haunted us for so long!

Thank you for taking the time to review the question and providing suggestions.

1 vote
William Zanchet [Atlassian]
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May 8, 2014

Hi Silpi,

In our code we have a flag that checks from each browser and device that comes the request. If it's mobile, it redirects to our Mobile version, otherwise go to the default website. It's a plugin that handles it, you can find more information digging on the following path:

/confluence/WEB-INF/atlassian-bundled-plugins

You will find confluence-mobile-7.1.jar

You just need to untar that jar, play with the code, then compile back. Or if you just want to understand the file, you can just open and read the code.

Cheers,

WZ

Silpi Chalasani May 8, 2014

Thanks William. Does the mobile version work out of the box? or do we need to configure something? I have a feeling our mobile version is broken and hence throwing an error.

I'll also look at the jar file and see if we can send it to the desktop version by default even if coming from an iPad. I hope that's possible.

Silpi Chalasani May 8, 2014

Sorry, one more question. Should the confluence-mobile-7.1.jar be listed on the About Confluence page under Help section?

In otherwords, is there a way to see all the installed plugins?

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Davin Studer
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May 6, 2014

Confluence does have a mobile theme ... maybe some issue with that?

Silpi Chalasani May 6, 2014

Thanks for the response Davin. That is what we are suspecting. Would you have more info on how it handles, what what files it calls etc. I am looking at confluence documentation for mobile theme but can't seem to find the technical bits.

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