Confluence and iPad requests

[Silpi Chalasani]

Hi, We are trying to access confluence from an iPad, however, it throws a "the page cannot be reached or does not exist" message. Does Confluence handle web requests coming from a desktop and tablet differently?

[Silpi Chalasani · Accepted solution]

We finally figured out what the problem was. Luckily, it had nothing to do with Confluence. We found out that there was a firewall rule that was blocking traffic to the server when accessing from a mobile device. Was a simple fix that haunted us for so long!

Thank you for taking the time to review the question and providing suggestions.

[William Zanchet [Atlassian]]

Hi Silpi,

In our code we have a flag that checks from each browser and device that comes the request. If it's mobile, it redirects to our Mobile version, otherwise go to the default website. It's a plugin that handles it, you can find more information digging on the following path:

/confluence/WEB-INF/atlassian-bundled-plugins

You will find confluence-mobile-7.1.jar

You just need to untar that jar, play with the code, then compile back. Or if you just want to understand the file, you can just open and read the code.

Cheers,

WZ

[Silpi Chalasani]

Thanks William. Does the mobile version work out of the box? or do we need to configure something? I have a feeling our mobile version is broken and hence throwing an error.

I'll also look at the jar file and see if we can send it to the desktop version by default even if coming from an iPad. I hope that's possible.

[Silpi Chalasani]

Sorry, one more question. Should the confluence-mobile-7.1.jar be listed on the About Confluence page under Help section?

In otherwords, is there a way to see all the installed plugins?

[Davin Studer]

Confluence does have a mobile theme ... maybe some issue with that?

[Silpi Chalasani]

Thanks for the response Davin. That is what we are suspecting. Would you have more info on how it handles, what what files it calls etc. I am looking at confluence documentation for mobile theme but can't seem to find the technical bits.