Confluence and JIRA - Ability to see JIRA Ticket Title When Pasted in Confluence

We have the majority of our organization with access to Confluence but a subset has access to JIRA. For release notes, I tried to copy the JIRA ticket into Confluence. While all Confluence users could see the ticket # they could not see the title of the ticket. Only JIRA users could see the ticket title. 

If the idea is that those without JIRA access cannot even view the ticket they why allow the ticket number to be viewed? Otherwise, why not allow the title to be viewed. Clicking it will result in the user not being able to get into the ticket since they do not have JIRA access. 

Looking for consistency and an easy way to display high-level ticket info.

1 answer

0 vote

Hi Colleen,

The users in Confluence will be able to see the title provided they have access to browse the issue in Jira.

This means that either they have to be added to Jira as a licensed user, or you have to make the project a public project. This would mean also anyone on the internet that can reach your site will be able to see it as well.

Let me know if you have any questions about that.

Regards,

Shannon

Thank Shannon. We still cannot get it to work. Both Jira and Confluence are on our server and behind our VPN. Does that make a difference with your answer? Also our team seemed unsure what it means to "make the project a public project". Can you provide more details?

Hi Colleen,

The reason that users cannot see the issue title is most likely because they they haven't been given a Jira license. So it won't be possible to allow those without Jira access to see the titles, unless the project is made available for anonymous users.

You most likely would not want to do that, unless your instance is only available from behind your firewall. This is because it would make the Jira project available to anyone on the external internet.

Let me know if you have any questions about this information or if it wasn't clear.

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

381 views 21 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you