Confluence User Password Reset

Hello Everyone,

I am new to Confluence and have inherited a system configure with Confluence 5.9.4.  I have several users who can not remember their passwords and I am trying to figure out how to reset them within confluence.  The email is not configured on this system so the link to "Forgot password" is not working on the login page.  Also I do not see any reset password options when I look at the user accounts. 

I originally thought this was set up to authenticate against our AD but that does not seem to be the case since the AD passwords do not work.  

Any help you could give a newbie on this would be appreciated. 


2 answers

0 votes
Thomas Schlegel Community Champion Jun 22, 2017

Hi Justin,

in general, you find the user administration here: 


or go to Administation -> Users

There you can search for your users wo can not remember their password. Click on the name will send you to that page:


There you have the option to change the password. There is a link under the user's detail information.

If you can't change the password, because it is retrieved from an external directory, you won't see that link.



Thanks for the reply.  That is the issue that I am having.  There is no link on http://<your-confluence-url>/admin/users/viewuser.action?username=<username>.  I have looked there before.  However, since I did not set this system up I have no idea what external directory they are pointing to for the passwords.  Since the AD passwords are not working I assume it is pointing somewhere else but I have no idea where.    Is there some way for me to see where Confluence is looking?  

Ok, I have found the AD account and everything looks fine with it but when I click on test settings I get the following error:

Test basic connection : Failed; nested exception is javax.naming.CommunicationException: [Root exception is PKIX path building failed: unable to find valid certification path to requested target]
I made sure the AD account did not expire and has a valid password.  

Ah, the cacerts in your JAV_HOME/jre/lib/security/ does not trust the certificate or the CA.

To solve the problem temporarily point the AD user directory from port 636 to 389.

Then of course, you should fix the ssl problem later on.

Perhaps the certificate/CA is imported into a different cacerts




Pointing the AD user directory to port 389 gets a different error:

Connection test failed. Response from the server:; nested exception is javax.naming.CommunicationException: [Root exception is Connection reset]

I am not sure what changed between last week and this week but something got messed up.    I guess the next step is to figure out how to regenerate the certificates so the trust is regained!.  


Either Java version has changed or the certificate on the ad server was renewed. (this can happen autonatically) 



What user directories do you have?

Find the user directories: (note the ID)

SELECT * FROM cwd_directory;


Find the user, and see what directoy_id he is in:

SELECT * FROM `confluencedb`.`cwd_user`



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

1,079 views 56 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you