Confluence Upgrade from 5.6 to 6.13 fails

[Michael Hiller]

Hi,

I have upgraded confluence 5.6 to 6.13 and my 10 Users: Starter License is valid until 30. Jan 2020 (Invoice AT-XXXXX).

SEN-XXXXX

After the upgrade I get an HTTP Status 404 error and the log file reports that the license is not valid anymore.

I would appreciate any help.

Thanks a lot

- Michael

/var/atlassian/application-data/confluence/logs/atlassian-confluence.log | head -n 20
2019-10-11 17:32:32,824 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 6.13.0 [build 7901 based on commit hash 58be3fa11e9ad58113c0ea45e7063389a7c7d344] - synchrony version 2.1.0-master-e100417c
2019-10-11 17:32:36,279 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization started
2019-10-11 17:32:39,691 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] <init> Loading EhCache cache manager
2019-10-11 17:32:58,301 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization completed in 22022 ms
2019-10-11 17:32:58,350 ERROR [localhost-startStop-1] [impl.health.checks.LicenseValidationHealthCheck] doPerform License validation failed.
2019-10-11 17:33:31,065 ERROR [localhost-startStop-1] [confluence.impl.health.DefaultHealthCheckRunner] logEvent Confluence support and upgrades for your current license have expired.
2019-10-11 17:33:31,066 ERROR [localhost-startStop-1] [confluence.impl.health.DefaultHealthCheckRunner] logEvent You'll need to supply a valid license key. Confluence can't start without this.
If you have a new license, please enter it on this page (/fixonly/fixlicense.action) and restart.
2019-10-11 17:33:31,528 INFO [localhost-startStop-1] [atlassian.plugin.manager.DefaultPluginManager] earlyStartup Plugin system earlyStartup begun
2019-10-11 17:33:35,441 WARN [localhost-startStop-1] [org.twdata.pkgscanner.ExportPackageListBuilder] logDuplicateWarning Package Scanner found duplicates for package 'javax.annotation' with different versions. Files: javax.annotation-api-1.3.2.jar and jsr305-3.0.1.jar
'/opt/atlassian/confluence/confluence/WEB-INF/lib/javax.annotation-api-1.3.2.jar'
'/opt/atlassian/confluence/confluence/WEB-INF/lib/jsr305-3.0.1.jar'
2019-10-11 17:33:38,339 WARN [FelixStartLevel] [extender.internal.support.ExtenderConfiguration] addDefaultDependencyFactories Gemini Blueprint extensions bundle not present, annotation processing disabled.
2019-10-11 17:33:41,737 WARN [localhost-startStop-1] [jdbc.env.internal.JdbcEnvironmentInitiator] initiateService HHH000342: Could not obtain connection to query metadata : Unable to resolve name [com.atlassian.hibernate.dialect.HSQL2Dialect] as strategy [org.hibernate.dialect.Dialect]
2019-10-11 17:33:41,754 WARN [localhost-startStop-1] [confluence.impl.vcache.SynchronousExternalCache] lambda$get$11 Failed to read entry from cache 'com.atlassian.bandana.BandanaPersister': Failed due to UNCLASSIFIED_FAILURE
2019-10-11 17:33:41,938 WARN [localhost-startStop-1] [jdbc.env.internal.JdbcEnvironmentInitiator] initiateService HHH000342: Could not obtain connection to query metadata : Unable to resolve name [com.atlassian.hibernate.dialect.HSQL2Dialect] as strategy [org.hibernate.dialect.Dialect]
2019-10-11 17:33:41,944 ERROR [localhost-startStop-1] [atlassian.confluence.plugin.BandanaPluginStateStore] load Exception when loading plugins state from the database. Falling back to in memory state.

[Frank · Accepted solution]

What worked for me (update from 6.8.3 to 6.13.9):

The log states (the posted one too):

"If you have a new license, please enter it on this page (/<yourcontextpath>/fixonly/fixlicense.action) and restart."

If you use that URL, you get a box to drop your license key into and everything works fine.

Why confluence doesn't makes a re-direct for that is unknown to me.

[Petr Vaníček]

Hi,

I just edited your question and removed your SEN ID. You need to contact Atlassian support directly as @jira guy said.

Maybe your problem is also in using HSQL DB - I really recommend you to switch regular DBMS like PostgreSQL because HSQL is not for production purposes and also it's not supported by Atlassian support.

So try switch to normal DBMS and then contact Atlassian support - there is KB article for how to switch to another DBMS - https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html

[jira guy]

this is wrong place to look for license related issues

contact Atlassian support.atlassian.com