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Confluence Team Calendar showing different results for users / viewers of the Page

Robin Klein

One of our teams has created a Release Calendar page which they use for overviews related to Releases (Versions), Sprints and Jira Issues from their Project in Jira.

Now most users can see the content correctly displayed in the Confluence Page, however a few people only see a blank calendar. They are using Chrome as a browser. The users that can't see the content is a users of the Space with the right permissions. Additionally these users also having the right roles in the Jira Project and no restrictions to permissions are applied.

Screenshot of the view from users who can see the content

View 1.PNG

Screenshot of the view from users who can't see the content

View 2.PNG

Any idea what can cause this?

Regards,
Robin

Accepted answers

All comments

Shannon S

Hi Robin,

To be sure, can you show me that "Hide All Events" wasn't automatically selected for those users?

Is there a difference between the users who can see the events and those who cannot?

You mentioned they're all using Chrome, but can they also replicate the issue in other browsers?

Lastly, which version of Team Calendars and Confluence are you on?

Regards,

Shannon

Robin Klein

Hi @Shannon S,

Thanks for your reply!

As you can see here the setting seems to be right (snapshot taken by being logged in as a user how can't see the content).

There is no difference in the role setting or assignment to certain groups in for both users. Also no difference when using different browsers (tested in Chrome and IE).

We are currently using Server version 6.1.2 of Confluence and 5.3.20 of Team Calendars. Do you suggest to upgrade and check again first?

Regards,
Robin

View 3.PNG

Shannon S

Hi Robin,

You can try generating a HAR file on that page as this will check the response of the call to Jira and see what kind of data is being returned. Check on that page under Analyzing Web Requests for details on how to read those results.

Let me know how it goes!

Regards,

Shannon

Robin Klein

Hi @Shannon S,

I've analyzed both HAR files (one from a user who could see the results and one from the user that couldn't see the results), both as far as I can see no specific differences.

I also checked the project roles and filter shares again and both users have the same access rights. So I'm a bit stuck now...

Any other ideas?

Regards,
Robin

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