Confluence - No option to Synch the User directory

[venkatesh vp]

Hi,

I have a user login issue. The user complains unable to log in to confluence. The user is not available in the crowd and if I understand correctly, if no user is found in the crowd directory, the authentication check will happen in the next User directory as per the priority.

I have a User directory and I don't see a synch option. So I would like to know how to synch the User directory and Why I am not seeing the Synch option, though I am the admin.

Confluence Version: 7.13.7 

[venkatesh vp]

@Brant Schroederwe have 3 directories configured on the confluence side, in the following sequence.

1. Internal
2. Crowd
3. Microsoft AD

I see an option, Synch for Crowd but not for Microsoft AD.

[Brant Schroeder]

@venkatesh vp Can you share some additional information about your instance.  Are you using crowd server or something else as your user directory?  

[venkatesh vp]

Hi Schroeder,

Yes, we do use the crowd server. The user is not available in Crowd, So we moved the priority of the user directory above Crowd in the Confluence user directory. But I don't see any synch option for the User directory, but I see a synch option for Crowd.

[Brant Schroeder]

@venkatesh vp The Confluence directory is a local directory in the application so there is not a sync that occurs.   So if the user is in the local Confluence directory once you add them they are there and no sync is needed/possible.  

[venkatesh vp]

@Brant Schroeder We have 3 user directories configured in Confluence in the following sequence.

1. Internal
2. Crowd
3. Microsoft AD

Crowd has an option, Synch but not Microsoft AD.

[Brant Schroeder]

@venkatesh vp  AD setup through LDAP should have the ability to sync.  Can you confirm that the directory is correctly setup and working?