Confluence JIRA Macro not working

[Brian Taylor]

We recently upgraded to 7.19.1 and are having issues with the JIRA Macro receiving error Data cannot be retrieved due to an unexpected error.

I have tried safe mode to ensure a plugin is not the issue and also restarted the application and still receiving the error 

Logs are showing the following

java.lang.RuntimeException: java.io.IOException: Error on line 2500: The entity "nbsp" was referenced, but not declared.
-- url: /display/AS/Salesforce+Efforts | page: 280122889 | traceId: 0f280f162b1b208f | userName: briantaylor@carfax.com | referer: https://confluence.carfax.net/pages/resumedraft.action?draftId=280122890&draftShareId=e6b38f56-928a-4346-bdd7-2e395b0ae8ca& | action: viewpage
2022-09-30 14:41:21,887 ERROR [JIM Marshaller:thread-1370] [extra.jira.helper.JiraExceptionHelper] throwMacroExecutionException Macro execution exception:
-- url: /display/AS/Salesforce+Efforts | page: 280122889 | traceId: 0f280f162b1b208f | userName: briantaylor@carfax.com | referer: https://confluence.carfax.net/pages/resumedraft.action?draftId=280122890&draftShareId=e6b38f56-928a-4346-bdd7-2e395b0ae8ca& | action: viewpage
2022-09-30 14:41:21,887 ERROR [JIM Marshaller:thread-1370] [extra.jira.request.JiraChannelResponseHandler] getChannelElement Error while trying to assemble the issues returned in XML format: Error on line 2500: The entity "nbsp" was referenced, but not declared.

[Brian Taylor]

Working with Atlassian the issue turns out to be an add-on for JIRA called Power Utilities for JIRA.  Disable the add-on and the JIRA Macro work in Confluence.  Bug has been opened with AppFire SUPPORT-23441

[Fabio Racobaldo _Herzum_]

Hi @Brian Taylor ,

please try to re-create the application link in jira and confluence. JIRA MAcro is based on the application link so probably there's some issue in the application link configuration.

Fabio

[Brian Taylor]

Fabio - Thank you for reaching out and the suggestion - I tried as you recommended and deleted and recreated the application links.  It did not resolve the issue.  Still seeing the errors on the logs 

022-09-30 17:46:17,944 ERROR [JIM Marshaller:thread-47] [extra.jira.helper.JiraExceptionHelper] throwMacroExecutionException Macro execution exception:
-- url: /pages/viewpage.action | page: 253546847 | traceId: 67ea7d86d27e6baf | userName: briantaylor@carfax.com | referer: https://confluence-dev.carfax.net/pages/editpage.action?pageId=253546847 | action: viewpage
2022-09-30 17:46:17,944 ERROR [JIM Marshaller:thread-47] [extra.jira.request.JiraChannelResponseHandler] getChannelElement Error while trying to assemble the issues returned in XML format: Error on line 2503: The entity "nbsp" was referenced, but not declared.

[Brian Taylor]

Also to note this is only happening on the JIRA Macro is to set-up as a table.  By Count works fine and I also tried Filter Results and JIRA Charts Macros and all work as expected.

[Brian Taylor]

To let you know the fix ended ip being an add-on in JIRA called Power Utilized for JIRA that caused the JIRA Macro in Confluence not to work.