We are currently running a cloud version of Jira and Confluence, however, after an update the email notifications for action items stopped working, i.e. not being send anymore.
I know that the notification area in confluence are usefull, but for less experienced atlassian / computer users, an email notification is best (for now anyway).
Can anyone point me in the right direction regarding where to enable this notification again?
Welcome to Atlassian Community. It's nice to meet you.
There was a bug the other day that stated that the daily update summaries weren't being sent out since July 24 (25 if you are in APAC timezone). I'm hearing from my customers now that they have been receiving these lately.
Could you confirm if this is the email you are referring to?
Can you confirm if this is the update email you are referring to? If not, are other users not receiving their updates by email either?
Thank you for confirming. I just want to confirm a few things with you.
It shouldn't be possible to disable this setting on your instance; we even have a feature request asking for that ability (see CONFCLOUD-25479). Therefore, there has been no change that I am aware of that would cause this. I have been able to confirm that it is working on other Cloud instances.
You may also want to check with the Cloud Support Team and they'll be able to check your server logs and let you know if the notifications are actually going out. If you end up creating a ticket with them, please also include a link back to this conversation so they can share with us the details of the resolution.
Apologies for the delay. I am checking with my colleagues in the Cloud team and they also have not noticed an issue with this lately, so it might be specific to your domain or instance.
Have you raised a ticket with the Cloud team? They'll be able to take a look at your logs and let you know if the emails are going out from the server.
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