Confluence: Data cannot be retrieved due to an unexpected error.

[Pamela]

Hi!

I am trying to insert a jira macro in a confluence page. But I get this error: 

Data cannot be retrieved due to an unexpected error.

I am doing a filter searching with some customfields and if I search manually the same filter in jira, it works. What could be the problem?

Thanks in advance!

[Fabian Lim]

Hi Pamela,

If you  are still experiencing this issues, could you follow the steps under Resolution 1 in the document below and check to see if the issue persist.

• Timeouts in the JIRA Issues Macro or Highlighting Plugin

If the issue does persist with higher timeout values, reach out to our support team using the link below, and we'll look into the issue for you.

• Contact Support

Regards