Confluence Can't Connect to JIRA

confluence.jpg i received this from some of my end users when they are trying to update their macros, even though we do have active working links between our JIRA and confluence instances and they are working. Everything on my screen (i'm an admin) is displaying fine from macros, links, etc.and I can update no problem, but when I go on their machines or they try on their own they get the message above.

6 answers

1 accepted

Hi Kristen,

It's possible that the current link is broken. Could you please try recreate a new link with the exact same configuration from the previous one? This will not delete any existing macro/gadgets on pages, as they will be recreated with the new link.

It's also worth trying to clear the plugins cache: https://confluence.atlassian.com/display/CONFKB/How+to+clear+Confluence+plugins+cache

Regards,
LM 

Thank you, clearing the cache worked!

0 vote
Steven Behnke Community Champion Nov 10, 2015

What type of Application Link have you configured?

I have attached a photo.

Can you confirm that the end user has the permission to see the tickets in JIRA as well as login to Confluence.

They do, it's for their own project.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

874 views 21 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you