Confluence CANNOT Login for Failed to Authenticate, Before That it CAN Login Normally!

Here are the  Exceptions which provided by Confluence:

com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:383)

caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
    at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:494)

 
com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:383)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

………………………………………………

Caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate
	at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:494)
	at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andCheckResponse(RestExecutor.java:416)
	at com.atlassian.crowd.integration.rest.service.RestCrowdClient.updateUserCredential(RestCrowdClient.java:170)
	at com.atlassian.crowd.directory.RemoteCrowdDirectory.updateUserCredential(RemoteCrowdDirectory.java:208)
	at com.atlassian.crowd.directory.DbCachingRemoteDirectory.updateUserCredential(DbCachingRemoteDirectory.java:300)
	at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.updateUserCredential(DirectoryManagerGeneric.java:438)
	at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.updateUserCredential(ApplicationServiceGeneric.java:505)
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:369)

1 answer

0 vote

You're doing something wrong when passing it your credentials, or there's a failure somewhere in one of your systems.

Sorry, we can't really tell you more than that, you haven't given us any information on where this happens and how you provoke the error.

Hello Nic Brough. Thank you for responding my question. Now, I will describe the problem detailly. My Confluence Server used Jira Users and Groups. It worked normally before the server change IP address. After the server changed the IP address, I also changed the Jira User Server Configuraion for Confluence Application. But the problem happened. The Confluence cannot login . As Administrator, I cached the login name and password. So, I can saw the Exceptions as the question described. I want to know, how can I use the Jira Users and Group for Confluence as before.

And I checked the tables for confluence users. It showed no pass on the credentials row. Is that the problem ?

I suspect your confluence is looking for Jira on the old IP address. You will need to add a Crowd directory to the list and point it at the new Jira server address.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,925 views 27 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you