I'm attempting to configure a mail server within our locally installed Confluence, but I'm receiving the below error when I send a test mail:
"An error has occurred with sending the test email:
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.60 SMTP; Client does not have permissions to send as this sender [DM2PR04MB525.namprd04.prod.outlook.com]"
I have successfully set up a mail server within our Jira instance that's using the same credentials/hostname information with no issues. Any ideas as to what the problem may be?
As always thank you guys for your help, I really appreciate it.
If your JIRA is working and you expect to use the same account, let's try pulling the credentials from your JIRA. Run this SQL command to fetch the username/password of your SMTP server from JIRA's database:
select * from mailserver where server_type = 'smtp';
The mailusername and mailpassword columns are what you're going to want to double-check, but go ahead and take a peek at the rest of the values to make sure everything else matches in Confluence as well. Try copying the password directly from the SQL results into the Confluence settings just in case there was a mistype somewhere along the way.
Hope solves it, but if not, we'll keep troubleshooting!
P.S. If you feel like this answer helped, please hit the checkmark to the left to mark it as answered. This helps us focus our efforts on unsolved questions. Thanks!
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs