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Confiforms form stopped sending email

Confiforms forms that were successfully sending emails have stopped sending. This is a repeatable error. The Confluence site itself sends notification emails successfully, so that connection appears to work. I could send a test email from the admin page successfully.

 

Any suggestions for how to troubleshoot this further?

1 answer

Are you having conditional IFTTT Rules that sends emails in ConfiForms?

You can follow this page to see if the IFTTT is being executed https://wiki.vertuna.com/display/CONFIFORMS/How+to+troubleshoot+and+debug+ConfiForms+IFTTT+rules+execution

If it is then set it to use the Confluence email queue instead to see if the email appears into the queue. Also, our experience shows that some servers dont accept the custom "sender" parameter (might be a recent configuration change on your mail server?)

Another approach is to create a very simple form to send emails and see if that works for you or it does not...

Also, you can always open a support ticket with us at any time: https://wiki.vertuna.com/display/VERTUNA/Support+Request+Form

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DEPLOYMENT TYPE
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VERSION
7.1.2
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