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ConfiForms: Create Jira Issue: Parent Link error

GAVIN Benn

When trying to generate a new Jira Issue with a Parent Link as a 'default' parent for all submissions, I receive the below error. I'm unsure why it appears this way as I believe that the field needs to be part of the Create screen of the Project & Issue type which it is.

Any help would be appreciated:

Error:

Could not complete request (Create JIRA Issue) using configuration id = 349f9875-f286-443f-afcf-8f3c506a1dc8. Requested to https://nbnco.atlassian.net/rest/api/2/issue/ has resulted in error. Response code = 400. Response contents: {"errorMessages":[],"errors":{"customfield_10138":"Field 'customfield_10138' cannot be set. It is not on the appropriate screen, or unknown."}}

Code
"customfield_10138" : "ZZZNBNCNS-1070",

XML Pull from an issue with parent associated

<parent id="3140846">ZZZNBNCNS-1070</parent>

<customfieldname>Parent Link</customfieldname>

<![CDATA[ ZZZNBNCNS-1070 ]]>

Accepted answers

All comments

Alex Medved _ConfiForms_

Do you have the field customfield_10138 available in the Jira issue create screen?

Try doing the following request (in a browser)

https://<your_server>.atlassian.net/rest/api/2/issue/createmeta?projectKeys=<your_project>&expand=projects.issuetypes.fields

Do you see this field in the response?

GAVIN Benn

Hi Alex, I believe so yes. When I select Create Issue, Epic, near the bottom of the create screen I have the below:

Screenshot 2025-02-13 080251.png

As for the URL you asked me to open, It shows a very long screen of code. What should I be looking for?

Does this help you understand if it's showing correctly/not?

"name":"Epic","untranslatedName":"Epic","subtask":false,"hierarchyLevel":1,"expand":"fields","fields":{"customfield_15282":{"required":false,"schema":{"type":"string","custom":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","customId":15282},"name":"Risk & Cost of doing nothing","key":"customfield_15282","hasDefaultValue":false,"operations":["set"]},"parent":{"required":false,"schema":{"type":"issuelink","system":"parent"},"name":"Parent","key":"parent","hasDefaultValue":false,"operations":["set"]},"customfield_15283":{"required":false,"schema":{"type":"string","custom":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","customId":15283},"name":"Negative Impacts","key":"customfield_15283","hasDefaultValue":false,"operations":["set"]},"issuetype":{"required":true,"schema":{"type":"issuetype","system":"issuetype"},"name":"Issue

Alex Medved _ConfiForms_

Searching for "customfield_10138" field, as this is what gets reported to you as the one that does not exist on the Jira create screen, but you are sure it does exist.

So, let's verify that

GAVIN Benn

Doesn't look like it's there somehow even though it's on the Create screen itself. Screenshot 2025-02-14 113124.png

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