ConfiForms: Create Jira Issue: Parent Link error

[GAVIN Benn]

When trying to generate a new Jira Issue with a Parent Link as a 'default' parent for all submissions, I receive the below error.  I'm unsure why it appears this way as I believe that the field needs to be part of the Create screen of the Project & Issue type which it is.

Any help would be appreciated:

Error:

Could not complete request (Create JIRA Issue) using configuration id = 349f9875-f286-443f-afcf-8f3c506a1dc8. Requested to https://nbnco.atlassian.net/rest/api/2/issue/ has resulted in error. Response code = 400. Response contents: {"errorMessages":[],"errors":{"customfield_10138":"Field 'customfield_10138' cannot be set. It is not on the appropriate screen, or unknown."}}

Code
"customfield_10138" : "ZZZNBNCNS-1070",

XML Pull from an issue with parent associated

<parent id="3140846">ZZZNBNCNS-1070</parent>

<customfield id="customfield_10138" key="com.atlassian.jpo:jpo-custom-field-parent">

<customfieldname>Parent Link</customfieldname>

<customfieldvalues>

<customfieldvalue>

<![CDATA[ ZZZNBNCNS-1070 ]]>

[Alex Medved _ConfiForms_]

Do you have the field customfield_10138 available in the Jira issue create screen?

Try doing the following request (in a browser)

https://<your_server>.atlassian.net/rest/api/2/issue/createmeta?projectKeys=<your_project>&expand=projects.issuetypes.fields

Do you see this field in the response? 

[GAVIN Benn]

Hi Alex,  I believe so yes.  When I select Create Issue, Epic, near the bottom of the create screen I have the below:

As for the URL you asked me to open, It shows a very long screen of code.  What should I be looking for?

Does this help you understand if it's showing correctly/not?

"name":"Epic","untranslatedName":"Epic","subtask":false,"hierarchyLevel":1,"expand":"fields","fields":{"customfield_15282":{"required":false,"schema":{"type":"string","custom":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","customId":15282},"name":"Risk & Cost of doing nothing","key":"customfield_15282","hasDefaultValue":false,"operations":["set"]},"parent":{"required":false,"schema":{"type":"issuelink","system":"parent"},"name":"Parent","key":"parent","hasDefaultValue":false,"operations":["set"]},"customfield_15283":{"required":false,"schema":{"type":"string","custom":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","customId":15283},"name":"Negative Impacts","key":"customfield_15283","hasDefaultValue":false,"operations":["set"]},"issuetype":{"required":true,"schema":{"type":"issuetype","system":"issuetype"},"name":"Issue

[Alex Medved _ConfiForms_]

Searching for "customfield_10138" field, as this is what gets reported to you as the one that does not exist on the Jira create screen, but you are sure it does exist.

So, let's verify that

[GAVIN Benn]

Doesn't look like it's there somehow even though it's on the Create screen itself.

[Alex Medved _ConfiForms_]

So, what makes you think the "customfield_10138" is the name of the Epic field in Jira?

[GAVIN Benn]

Hey Alex,  the Parent information in the XML of an EPIC shows as below.  This is why I believe that 10138 is the 'parent' field for our instance:

---

<customfield id="customfield_10138" key="com.atlassian.jpo:jpo-custom-field-parent">
<customfieldname>Parent Link</customfieldname>
<customfieldvalues>
<customfieldvalue>
<![CDATA[ ZZZNBNCNS-1070 ]]>

I did also find this line, let me know your thoughts:

<parent id="3140846">ZZZNBNCNS-1070</parent>

[Alex Medved _ConfiForms_]

Not sure I understand this XML thing...

Could you please open a support ticket with us so we can look at it together

Will be great to see the response of the 

https://<your_server>.atlassian.net/rest/api/2/issue/createmeta?projectKeys=<your_project>&expand=projects.issuetypes.fields

as text (in the private ticket you will open)