It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Companion App upload issue ETIMEDOUT

Hi There.

I am testing the companion app for our users who ask for easy in-place editing of files. Opening the files works fine but uploading changes doesn't work as the app does not seem to be able to upload to the Atlassian servers. Is this a common issue?

v1.0.0

Error Message:

{"unhandledPromiseRejection":true,"Error":{"errno":"ETIMEDOUT","code":"ETIMEDOUT","syscall":"connect","address":"18.184.99.154","port":443},"node":"v12.0.0"},"message":"Error: connect ETIMEDOUT 18.184.99.154:443","exception":[{"type":"Error","value":"connect ETIMEDOUT 18.184.99.154:443","stacktrace":{"frames": ...

this is the complete log entry:

{"namespace":"adc:file-manager","date":"2020-02-07T11:32:20.347Z","message":["Launching file on desktop:","C:\\Users\\DEWE0815\\.atlassian-companion\\5dbd9657-94a7-46c2-a43e-9cb0cfd1b352\\Mappe1.xlsx"]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:20.355Z","message":["Trying to get file type using magic bytes:"]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:20.377Z","message":["Trying to get file type using magic bytes:"]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:20.401Z","message":["PATHEXT : .com;.exe;.bat;.cmd;.vbs;.vbe;.js;.jse;.wsf;.wsh;.msc;.com;.exe;.bat;.cmd;.vbs;.vbe;.js;.jse;.wsf;.wsh;.msc;COMPANION_BLOCK_LIST : undefined;.com;.exe;.bat;.cmd:Application Name: undefined"]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:20.411Z","message":["Mappe1.xlsx has an extension [xlsx]"]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:23.973Z","message":["Change reported, checking murmur for file:","5dbd9657-94a7-46c2-a43e-9cb0cfd1b352","Testing:","c6ac0bc4cdc4c21f7135b516a8ae8165"," vs ","c6ac0bc4cdc4c21f7135b516a8ae8165"]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:23.986Z","message":["Murmur resulted in no-change, checking SHA fallback, Testing:","fxJDA8hBNHSavExEJz8KLUFev8I=","vs ","fxJDA8hBNHSavExEJz8KLUFev8I="]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:23.998Z","message":["ignoring change"]},
{"namespace":"adc:auto-updater","date":"2020-02-07T11:32:38.822Z","message":["checking for update"]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:42.711Z","message":["Change reported, checking murmur for file:","5dbd9657-94a7-46c2-a43e-9cb0cfd1b352","Testing:","c6ac0bc4cdc4c21f7135b516a8ae8165"," vs ","4be35c2a4dcafaa3158ec604ff8f6f03"]},
{"namespace":"adc:file-manager","date":"2020-02-07T11:32:42.717Z","message":["accepting change"]},
{"namespace":"adc:file-watcher","date":"2020-02-07T11:32:42.731Z","message":["File Changed:","5dbd9657-94a7-46c2-a43e-9cb0cfd1b352"]},
{"namespace":"adc:file-watcher","date":"2020-02-07T11:32:42.744Z","message":["File stream:","C:\\Users\\DEWE0815\\.atlassian-companion\\5dbd9657-94a7-46c2-a43e-9cb0cfd1b352\\Mappe1.xlsx"]},
{"namespace":"adc:file-uploader","date":"2020-02-07T11:32:42.751Z","message":["uploading new chunked file with fileName:","Mappe1.xlsx","from path:","C:\\Users\\DEWE0815\\.atlassian-companion\\5dbd9657-94a7-46c2-a43e-9cb0cfd1b352\\Mappe1.xlsx"]},
{"namespace":"adc:transaction:651323cf-3a3f-4fff-9ef5-4eaf859dde8f","date":"2020-02-07T11:32:42.759Z","message":["requesting information. type:","request-upload-token","n:",1]},
{"namespace":"adc:websocket","date":"2020-02-07T11:32:42.920Z","message":["received message:","{\"transactionID\":\"651323cf-3a3f-4fff-9ef5-4eaf859dde8f\",\"responseID\":1,\"type\":\"request-upload-token\",\"payload\":\"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTU5NDA1ZC1jMjJkLTQxYzktOWIyZS1kMzk1YjM3MDhjZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkIjpbImNyZWF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmZpbGUiOlsiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1ODEwNzU3NjIsIm5iZiI6MTU4MTA3NTEwMn0.3UFqtc9ppmlqULvS6rJqNlAxI_ofTa3MPQ7KAjZSWVE\",\"requestID\":5}"]},
{"namespace":"adc:websocket","date":"2020-02-07T11:32:42.926Z","message":["received transaction message for:","651323cf-3a3f-4fff-9ef5-4eaf859dde8f"]},
{"namespace":"adc:transaction:651323cf-3a3f-4fff-9ef5-4eaf859dde8f","date":"2020-02-07T11:32:42.931Z","message":["received information response",1," - ","eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTU5NDA1ZC1jMjJkLTQxYzktOWIyZS1kMzk1YjM3MDhjZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkIjpbImNyZWF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmZpbGUiOlsiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1ODEwNzU3NjIsIm5iZiI6MTU4MTA3NTEwMn0.3UFqtc9ppmlqULvS6rJqNlAxI_ofTa3MPQ7KAjZSWVE"]},
{"namespace":"adc:file-watcher","date":"2020-02-07T11:32:42.937Z","message":["Client discovered. clientID:","ea59405d-c22d-41c9-9b2e-d395b3708cd9"," token:","eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTU5NDA1ZC1jMjJkLTQxYzktOWIyZS1kMzk1YjM3MDhjZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkIjpbImNyZWF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmZpbGUiOlsiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1ODEwNzU3NjIsIm5iZiI6MTU4MTA3NTEwMn0.3UFqtc9ppmlqULvS6rJqNlAxI_ofTa3MPQ7KAjZSWVE"]},
{"namespace":"adc:browser","date":"2020-02-07T11:33:03.980Z","message":["logged raw sentry error:",{"extra":{"unhandledPromiseRejection":true,"Error":{"errno":"ETIMEDOUT","code":"ETIMEDOUT","syscall":"connect","address":"18.184.99.154","port":443},"node":"v12.0.0"},"message":"Error: connect ETIMEDOUT 18.184.99.154:443","exception":[{"type":"Error","value":"connect ETIMEDOUT 18.184.99.154:443","stacktrace":{"frames":[{"filename":"net.js","lineno":1061,"colno":14,"function":"TCPConnectWrap.afterConnect [as oncomplete]","in_app":false,"module":"net"}]}}],"user":{},"tags":{},"breadcrumbs":{"values":[{"timestamp":1580996657.966,"category":"sentry","message":"Error: connect ETIMEDOUT 18.184.99.153:443","event_id":"07bbef474842436885bfc6be0588edde","level":"error"},{"timestamp":1581074647.073,"category":"sentry","message":"Error: connect ETIMEDOUT 18.184.99.153:443","event_id":"a2b03b33e96d416c89c17b0ec28ca5b8","level":"error"}]},"request":{},"modules":{"electron-compile":"6.4.4","pify":"2.3.0","mkdirp":"0.5.1","lru-cache":"4.1.5","pseudomap":"1.0.2","rxjs":"5.5.12","tslib":"1.10.0","debug":"4.1.1","supports-color":"3.2.3","ms":"2.1.2","fs-extra":"8.1.0","universalify":"0.1.2","graceful-fs":"4.2.3","jsonfile":"4.0.0","@atlassian/birdy":"3.10.1","proxy-agent":"3.1.1","yallist":"3.1.1","agent-base":"4.3.0","es6-promisify":"5.0.0","proxy-from-env":"1.0.0","pac-proxy-agent":"3.0.1","get-uri":"2.0.4","readable-stream":"2.3.6","process-nextick-args":"2.0.1","core-util-is":"1.0.2","inherits":"2.0.4","util-deprecate":"1.0.2","data-uri-to-buffer":"1.2.0","file-uri-to-path":"1.0.0","ftp":"0.3.10","xregexp":"2.0.0","extend":"3.0.2","http-proxy-agent":"2.1.0","https-proxy-agent":"3.0.1","socks-proxy-agent":"4.0.2","socks":"2.3.2","ip":"1.1.5","smart-buffer":"4.0.2","pac-resolver":"3.0.0","co":"4.6.0","thunkify":"2.1.2","degenerator":"1.0.4","ast-types":"0.13.2","escodegen":"1.12.0","estraverse":"4.3.0","esutils":"2.0.3","netmask":"1.0.6","raw-body":"2.4.1","bytes":"3.1.0","http-errors":"1.7.3","depd":"1.1.2","setprototypeof":"1.1.1","statuses":"1.5.0","toidentifier":"1.0.0","iconv-lite":"0.4.24","safer-buffer":"2.1.2","unpipe":"1.0.0","form-data":"2.5.1","combined-stream":"1.0.8","delayed-stream":"1.0.0","mime-types":"2.1.24","mime-db":"1.40.0","asynckit":"0.4.0","retry":"0.9.0","@atlassian/logger-interface":"1.3.9","query-string":"6.8.3","strict-uri-encode":"2.0.0","decode-uri-component":"0.2.0","split-on-first":"1.1.0","uuid":"3.3.3","raven":"2.6.4","cookie":"0.3.1","timed-out":"4.0.1","stack-trace":"0.0.10","md5":"2.2.1","crypt":"0.0.2","charenc":"0.0.2","is-buffer":"1.1.6","ws":"7.1.2","async-limiter":"1.0.1","@atlassian/file-associations":"1.5.0","bindings":"1.5.0","xml2js":"0.4.22","sax":"1.2.4","util.promisify":"1.0.0","define-properties":"1.1.3","object-keys":"1.1.1","object.getownpropertydescriptors":"2.0.3","es-abstract":"1.16.0","has":"1.0.3","function-bind":"1.1.1","es-to-primitive":"1.2.0","is-callable":"1.1.4","is-date-object":"1.0.1","is-symbol":"1.0.2","has-symbols":"1.0.0","object-inspect":"1.6.0","is-regex":"1.0.4","gaze":"1.1.3","globule":"1.2.1","lodash":"4.17.15","glob":"7.1.5","fs.realpath":"1.0.0","minimatch":"3.0.4","brace-expansion":"1.1.11","concat-map":"0.0.1","balanced-match":"1.0.0","path-is-absolute":"1.0.1","inflight":"1.0.6","wrappy":"1.0.2","once":"1.4.0","open":"7.0.0","is-wsl":"2.1.1","progress-stream":"2.0.0","xtend":"4.0.2","speedometer":"1.0.0","file-type":"13.0.3","strtok3":"5.0.1","peek-readable":"3.1.0","token-types":"2.0.0","ieee754":"1.1.13","murmurhash-native":"3.4.1","node-pre-gyp":"0.13.0","abbrev":"1.1.1","osenv":"0.1.5","os-tmpdir":"1.0.2","os-homedir":"1.0.2","npmlog":"4.1.2","are-we-there-yet":"1.1.5","delegates":"1.0.0","gauge":"2.7.4","console-control-strings":"1.1.0","wide-align":"1.1.3","is-fullwidth-code-point":"2.0.0","aproba":"1.2.0","object-assign":"4.1.1","string-width":"1.0.2","strip-ansi":"3.0.1","ansi-regex":"2.1.1","code-point-at":"1.1.0","number-is-nan":"1.0.1","has-unicode":"2.0.1","signal-exit":"3.0.2","set-blocking":"2.0.0","detect-libc":"1.0.3","@atlassian/filestore":"6.10.1","@atlassian/mediatoken":"0.13.0","ajv":"5.5.2","fast-deep-equal":"1.1.0","json-schema-traverse":"0.3.1","fast-json-stable-stringify":"2.0.0","jsonwebtoken":"8.5.1","jws":"3.2.2","safe-buffer":"5.2.0","jwa":"1.4.1","buffer-equal-constant-time":"1.0.1","ecdsa-sig-formatter":"1.0.11","lodash.includes":"4.3.0","lodash.isboolean":"3.0.3","lodash.isinteger":"4.0.4","lodash.isnumber":"3.0.3","lodash.isplainobject":"4.0.6","lodash.isstring":"4.0.1","lodash.once":"4.1.1","q":"1.5.1","node-forge":"0.7.6","axios":"0.15.3","node-cache":"3.2.1","clone":"1.0.4","leveldown":"5.4.0","abstract-leveldown":"6.2.2","level-supports":"1.0.1","node-gyp-build":"4.1.1","keytar":"4.13.0","he":"1.2.0","jwt-authentication":"0.4.0","ntp-time-sync":"0.1.0","ntp-packet-parser":"0.1.0","lodash.debounce":"4.0.8"},"server_name":"DEWE1986","environment":"production","event_id":"4e4e983fc0e34b86a09dade3263e6597","timestamp":"2020-02-07T11:33:03","project":"169407","platform":"node","release":"1.0.0"}]}
]

 

2 answers

Hi KarstenK, I have a client experiencing this issue too.

Can you confirm that you use a proxy on your network? Can you confirm that you can edit files when you use it outside your network?

It used to work fine. It appears that a regression error was introduced in 0.7.6, released on 19 December, that disables using a proxy when uploading files. I hope Atlassian fixes it soon.

This has been confirmed as a defect by Atlassian. See https://jira.atlassian.com/browse/CONFCLOUD-69550

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

3,140 views 4 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you