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Cname confluence cloud

Hello There, I am looking to setup a Cname to point to my cloud URL at the moment its:

I was hoping to setup

Would this be possible, at the moment I am getting a 404 Not Found Error.

4 answers

3 votes

You cannot use custom domains with Atlassian Cloud products. They have an open feature request here:

You may use a redirect strategy instead, so that when typing they are redirected to

Its 2020 now, and Atlassian Cloud users are still forced to use a sub-domain, rather than our own company domain?

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Yes, although you can now change it a bit, with a support request (it remains with the

I expect this to change as Cloud is ramping up to support more enterprisey levels, it was definitely on the to-do list when I last spoke to an Atlassian about it.

Like Markus Ståhlberg likes this

Hello from 2021! Situation is the same. Seems need to find something better than atlassian now, as migrating hundreds of users will be not easy if we start here(((

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We write the 13.4.22 it is finally possible to use its own domain ?
It is a poor testimony for this product if this was not implemented until today.

No change yet.

Do you know if this feature is included in the roadmap of the services? And when could be available?

The first mention was >6 years ago.

Cloud-6999 is a lot older than that!  Follow that for updates (and jokes...)

Has anyone used Scroll Viewport for Cloud? Its marketing blurb says 'Integrate your site into your larger online presence with custom domains'.

Sven Schatter _K15t_ Marketplace Partner Jul 15, 2022

Hi Helen,

I'm Sven and I'm part of the team working on Scroll Viewport. Do you have any specific questions about custom domains in Scroll Viewport I can help you with?

If you want to learn how you can set up a custom domain for your Scroll Viewport help center, check out our documentation:

As you may notice, our own documentation is built on Scroll Viewport and running on a custom domain ( as well. :)


It's 2022.  No chance of custom domains yet?

It's got a small step further:

People on the more expensive options than "free" and "starter" can now edit their own <something> in their site Admin settings.  But it still has to be <something>

Atlassian has said Cloud-6999 is now targetted for Q2 2023, but with incremental changes happening as they build towards a proper implementation (the one above is a small step forward from the list).

any news about this topick guys? i have same issue.

Steven's answer is still correct at this time.

then only one way to use own cname - using server version right?

Correct, yes.  You need to run Server on something that you control the cname for.  (Or get a hosting company to run Server for you)

nice) we everytime find some of ways)

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