we'd like to move our on-premise Confluence installation to the Atlassian cloud using the included MIgration assitant.
We enable the free Cloud Extended Trial at my.atlassian.net which provides us with 25 user licenses.
Right now, we have 25 licensed users on our on-premises Confluence installation, so migrating all users should be possible.
However, the migration job keeps failing with an unexpected error because we would exceed our user limit and asks us to upgrade our cloud plan.
I've attached some screenshots to illustrate:
Unsure what the actual problem is, as far as I can tell we should be good with our 25 users?
Anybody knows what's going on here?
Thanks in advance,
thanks for answering.
I've uploaded a copy of the atlassian-confluence.log to OneDrive:
@Dominik Wagner After going through the logs you have provided it seems you are having problems with database server connection. And lots of errors for several batch actions by cloud migration agent plugin.
2020-02-04 20:18:51,357 ERROR [Caesium-1-2] [engine.jdbc.spi.SqlExceptionHelper] doLog Communications link failure
The last packet successfully received from the server was 19.421 milliseconds ago. The last packet sent successfully to the server was 0 milliseconds ago.
2020-02-04 20:18:51,359 ERROR [Caesium-1-2] [migration.agent.queue.QueueBroker] error An error occurred when getting the next batch for consumer type: CONFLUENCE_EXPORT. Message: Unable to acquire JDBC Connection
org.hibernate.exception.JDBCConnectionException: Unable to acquire JDBC Connection
There is proper documentation here, how to connect confluence to the database
As it could be that there could be several reason for packets not been propagate btw your database server
1. In documentation i have provided, check your my.cnf is set properly, you can see how to do it in the documentation
Specify the value of
max_allowed_packetto be at least 256M:
2. May sure that your JDBC driver is compatible with Your confluence version
3. Linux: /etc/mysql/my.cnf or /etc/my.cnf (depending on the Linux distribution and MySQL package used)
Windows: C:**ProgramData**\MySQL\MySQL Server 5.6\my.ini (Notice it's ProgramData, not Program Files)
changing "bind-address" attribute
Uncomment "bind-address" attribute or change it to one of the following IPs:
bind-address="127.0.0.1" or database IP address(static IP for example)
4. check Operating System proxy settings, firewalls and anti-virus programs
5. commenting out "skip-networking"
If there is a "skip-networking" line in your MySQL config file, make it comment by adding "#" sign at the beginning of that line.
6. change "wait_timeout" and "interactive_timeout"
Add these lines to the MySQL config file:
wait_timeout = number
interactive_timeout = number
connect_timeout = number
Please reply once you are able to solve this issue remember to check proper setting data base connection with your confluence server from the link i have provided.
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