Chat not making a notification or sound

[Stephen Saunders]

My company uses the chat system available in Confluence to provide support services to our company's sales agents. The problem I'm facing is that the chat does not make any sounds on the sales agent's side when they get a message. I've tested this myself (see images). Our chat system is integrated with ZenDesk, which is where the chat agents manage the chat tickets.

Is there a setting I'm missing? Where would I look to change it? Or maybe is there an issue with the integration

[Stephen Saunders]

Turns out it was a global setting I didn't have access to. Issues solved

[Stephen Saunders]

(I unfortunately don't know what they did)

[Valerie Knapp]

Hi @Stephen Saunders , welcome to the Atlassian Community and thanks for your question.

This sounds like a configuration on the Zendesk side. Have you found any other articles like this one - https://support.zendesk.com/hc/en-us/articles/4408821476378-Changing-your-chat-sounds-and-notification-settings ? This has a section on the sounds and how to enable or customize them.

I hope this helps but please share your feedback if it doesn't.

Cheers

[Stephen Saunders]

It's unlikely to be a ZD problem, as ZD wouldn't be the one making the sound. The sound source is on the Confluence page.

But I did check the article out, though, b/c I'm really wanting this fixed. The settings I have are set to notify me w/sound, etc, like the article says.