Categorize KB articles in the Knowledge Base

[Shianna Andersack]

I'm no longer able to assign categories to KB articles in the Knowledge Base.

I get a yellow triangle that asks me to wait a few moments and try again

[Dave Liao · Accepted solution]

@Shianna Andersack - is this still happening?

To confirm, you're having issues managing labels on Confluence pages?

[Shianna Andersack]

Hello, yes trying to add a category under Projects/eTailPet Help & Answers/Knowledge base

after further review, this might actually be an issue in Service Desk.

I can see the article topics and then the category to assign, there are dropdown options that I have created but I can't select them

[Dave Liao]

Can you share a screenshot where you're running into an issue?

[Shianna Andersack]

[Dave Liao]

Interesting... haven't seen that before!

How many categories do you have defined for that project, out of curiosity?

[Shianna Andersack]

Just 3 

[Dave Liao]

Oy.

Try the typical troubleshooting tactics and log out, clear your browser cache, log back in? I'm testing with four categories in a test project, and can't reproduce the issue...

[Shianna Andersack]

Interesting - another user is having the same issue and cannot update the categories

[Dave Liao]

If you're using Chrome, open Jira in an incognito window, press F11 to web tools, then try editing a category. In the console, see what errors appear?

[Shianna Andersack]

Same error appears 

[Dave Liao]

@Shianna Andersack - bummer! To help troubleshoot, are you using Google Chrome?

Open a new incognito window, then press F11 to load web tools. Load Jira, then try editing a category.

In the web tools console, do any errors appear?

[Shianna Andersack]

I feel so silly. I found the answer:

There error message in Jira is because of limitation - there’s a limit of 20 categories per service desk and 50 articles per category

[Dave Liao]

Gotcha! Their error message needs a rewrite 😂 

[Shianna Andersack]

Thank you for your help 👍