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Categorize KB articles in the Knowledge Base

I'm no longer able to assign categories to KB articles in the Knowledge Base.

I get a yellow triangle that asks me to wait a few moments and try again

1 answer

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Dave Liao Community Leader Sep 18, 2020

@Shianna Andersack - is this still happening?

To confirm, you're having issues managing labels on Confluence pages?

Hello, yes trying to add a category under Projects/eTailPet Help & Answers/Knowledge base

after further review, this might actually be an issue in Service Desk.

I can see the article topics and then the category to assign, there are dropdown options that I have created but I can't select them

Dave Liao Community Leader Sep 18, 2020

Can you share a screenshot where you're running into an issue?

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Dave Liao Community Leader Sep 18, 2020

Interesting... haven't seen that before!

How many categories do you have defined for that project, out of curiosity?

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Dave Liao Community Leader Sep 18, 2020

Oy.

Try the typical troubleshooting tactics and log out, clear your browser cache, log back in? I'm testing with four categories in a test project, and can't reproduce the issue...

Interesting - another user is having the same issue and cannot update the categories

Dave Liao Community Leader Sep 18, 2020

If you're using Chrome, open Jira in an incognito window, press F11 to web tools, then try editing a category. In the console, see what errors appear?

Same error appears 

Dave Liao Community Leader Sep 21, 2020

@Shianna Andersack - bummer! To help troubleshoot, are you using Google Chrome?

Open a new incognito window, then press F11 to load web tools. Load Jira, then try editing a category.

In the web tools console, do any errors appear?

I feel so silly. I found the answer:

There error message in Jira is because of limitation - there’s a limit of 20 categories per service desk and 50 articles per category

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Dave Liao Community Leader Sep 21, 2020

Gotcha! Their error message needs a rewrite 😂 

Like Shianna Andersack likes this

Thank you for your help 👍

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