Cant reach my confluence page

[Georg Riha]

Hi

Today i tried to reach my confluence page but only get this error after some time:

We’ve hit a snag

The issue should resolve on its own, but if it keeps happening, ask your admin to contact our support team and give them:

• The URL of this page
• The code associated with this error: npbqtl

How can i fix this?

I didnt change anything.

best regards

[Rilwan Ahmed · Accepted solution]

Hi @Georg Riha ,

Welcome to the community !!

1. Issue is only for you or other users also have the same issue ?
2. Did you check if the confluence in opening in different browser (edge, safari. Chrome etc)

[Georg Riha]

Every user has this problem. i tried it on about 10 devices and different browsers. many ppl seem to have this problem if you look at the replies.

[Jevgenij_Graciov]

Same in out organisation

[Daniel Ulloa]

exact same issue

[bulent demirkaya · Accepted solution]

works for me too. 

[Heiko Oberleitner · Accepted solution]

Works for me now.

[Heiko Oberleitner · Accepted solution]

Looks like they noticed it now:
Confluence Status (atlassian.com)

[Jan Niklas Rösch · Accepted solution]

you can subscribe to the issue notification here: https://confluence.status.atlassian.com/incidents/tszykx9pgb2q

[Markus Ernst · Accepted solution]

Anyone heard something from Atlassian? Status page is fine: https://confluence.status.atlassian.com/# 

[Alessio Barresi]

It seems they're investigating:

Investigating - We are investigating cases of degraded performance for some Confluence Cloud customers. We will provide more details within the next hour.
Jul 06, 2023 - 08:02 UTC

[Alessio Barresi · Accepted solution]

Our whole organization have the same problem too

[Alessio Barresi]

Now the error code seems to be different:

• The code associated with this error: 9kre0t

[Katherine Toffoli · Accepted solution]

Same issue! It's also happening on Jira.

[Heiko Oberleitner · Accepted solution]

Same issue here (Munich, Germany) Support page throws a 502 bad gateway after a while

[bulent demirkaya · Accepted solution]

I am having the same issue since this morning. Has anyone managed to solve this issue?

Thanks,

[Evgenii · Accepted solution]

Atlassian status page shows, that everything works fine, but I think it'll be a good idea to report a problem to them. There is a button at top of page.

https://confluence.status.atlassian.com/

[Robin Stickel · Accepted solution]

Same here, our whole organization is unable to reach confluence.

[Jevgenij_Graciov · Accepted solution]

Same issue here

[Markus Ernst · Accepted solution]

same issue

[Matthew Hutchinson · Accepted solution]

I currently have the same issue 😬

[Stephen Sifers]

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our incident report directly.

Regards,
Stephen Sifers | Community Product Lead

[Daniel Ulloa]

Did we lost all our documentation?

[Rilwan Ahmed]

You can find details about the incident in https://confluence.status.atlassian.com/.

Multiple products are impacted. 

[Sanjen Bariki]

Hi @Georg Riha ,

Welcome to Atlassian Community!

I can see there is no problem in Confluence page.

If still facing the issue , Please refresh the page and clear caches and Start again.

Thanks & Regards,

Sanjen Bariki