Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cant get registration email to domain. May be someone had the same problem?

Trying to register an account with email domain, and can't get a registration email for finishing the registration process 

1 answer

1 accepted

0 votes
Answer accepted

Hello Dimitry, 

First of all, welcome to the Atlassian Community! :)

When you talk about the registration of an account with domain, do you mead adding a new user to your Atlassian site, whose email address is 
If so, do you get  specific error message when sending the invite to that email address? 

In addition, when I try a MX Lookup on domain, then a Blacklist Check, I notice that the IP address of the SMTP server used by this domain is blacklisted in one of the blacklist checked by MxToolbox. Maybe this explains why you do not receive any registration email.

2019-09-30 12_08_07-Network Tools_ DNS,IP,Email.png

2019-09-30 12_09_31-Network Tools_ DNS,IP,Email.png

For more details:

Thanks in advance.

Hello, Boris. No, I am not trying to invite someone, I am trying to go thru the invitation link and create an account connected to this email. I get this invitation link to my email inbox, but can't get the verification email. Maybe it related to this blacklist. Thank you for your answer!

Like Boris MBOUMEHANG likes this

You are welcome Dmitry! :)
Maybe you could wait to see if the blacklist is lifted. If not, just to be sure, you can contact Atlassian Support, so they could see if they get some errors their logs regarding the "verification email" process. 

Good luck! :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

323 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you