Cant Integrate Confluence with Jira

Johan Ekman February 21, 2023

Hi All, 

Can someone please help me with ideas to solve this problem. May be Permission related but I created both the space in Confluence and the project in jira. We ahve the cloud premium version etc. Maybe I need some higher permission not sure. 

In confluence when I click Space settings and integrate and want to select 

ADD and Select "Jira system" the pop up oens and loads but siplay this message:

"Sorry, there are no links for this user available, check your permission configuration of the remote application."

Thus I cannot serach for my jira projects or anything ? 
What is the issue here ?

1 answer

1 vote
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2023

Hi @Johan Ekman and welcome to the community,

Jira and Confluence cloud are integrated automatically, if they are on the same instance: E.g. blahblah.atlassian.net. On that instance /jira will be Jira and /confluence will be confluence.

If you want to connect a space to a project:

  • go to the jira project
  • Click Project pages
  • Click Connect to Confluence
  • Select your space

Let me know if that helped.

Johan Ekman February 22, 2023

 Thanks for the info. 

the links are: 

"name"jira.atlassian.net
"name"confluence.atlassian.net

Should be correct ? or are they infact to seperate instances due to the addon of Jira and Concfluence to the prefix?  

Above I mentioened the "via" Confluence Integrate to Jira way. 
But what you mention is the "via" Jira to confluence way. 

However, when I do the jira -> conf. via Project pages like you mention. Then my Space is not visible in the dropdown. 

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2023

These are two different instances you have there. Is there a reason to have two different instances? You can have jira and confluence to either "name"jira.atlassian.net or "name"confluence.atlassian.net

Johan Ekman February 22, 2023

The original reason why this happened is unknown. 
Is it "easy" / possible to merge both instances together or connect them ? 

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 23, 2023

@Johan Ekman you could link your jira to your confluence using the link:

https://YOURDOMAIN.atlassian.net/wiki/plugins/servlet/applinks/listApplicationLinks

But in my opinion, I think that you have export all spaces on your confluence only site and import them to your jira site.

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