Cannot stop trials despite being the org admin

Michael Charitou August 28, 2023

I cannot stop trials for apps in Confluence, despite being the org admin and currently the only user within my Confluence space. I am also of course the person who installed the apps, so I do not see a reason why I cannot uninstall them. The message I get when trying to stop a trial looks like this:

[App name] is a paid app, so you need to be a member of the site-admins group to stop a trial.

To continue, contact your site administrator for assistance.

 

I have not changed my user group since starting my Confluence trial, so I am still listed as an org-admin with full control.

1 answer

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Dave Mathijs
Community Leader
Community Leader
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August 28, 2023

Hi @Michael Charitou welcome to the Atlassian Community!

Are you listed as a Site Admin in user management? Are you effectively a member of the site-admins group?

Can you confirm that you have the Site administrator role?

Site Administrator Role.png

Michael Charitou August 28, 2023

Hi Dave,

Yes, I seem to be listed as an admin everywhere possible. I am also the founder and only user of the Confluence space at this moment in time.

Screenshot 2023-08-28 161809.png

Maciej Pendolski
I'm New Here
I'm New Here
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September 18, 2023

Have you tried going this route?

  1. https://admin.atlassian.com
  2. Billing tab
  3. Manage link (at the end of app's row)
  4. ... (on app's card)
  5. Delete
Like sebasCanseco likes this
sebasCanseco September 27, 2023

I had the same issue and this was the fix that worked. Thanks

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