Cannot stop trials despite being the org admin

Michael Charitou August 28, 2023

I cannot stop trials for apps in Confluence, despite being the org admin and currently the only user within my Confluence space. I am also of course the person who installed the apps, so I do not see a reason why I cannot uninstall them. The message I get when trying to stop a trial looks like this:

[App name] is a paid app, so you need to be a member of the site-admins group to stop a trial.

To continue, contact your site administrator for assistance.


I have not changed my user group since starting my Confluence trial, so I am still listed as an org-admin with full control.

1 answer

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Dave Mathijs
Community Leader
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August 28, 2023

Hi @Michael Charitou welcome to the Atlassian Community!

Are you listed as a Site Admin in user management? Are you effectively a member of the site-admins group?

Can you confirm that you have the Site administrator role?

Site Administrator Role.png

Michael Charitou August 28, 2023

Hi Dave,

Yes, I seem to be listed as an admin everywhere possible. I am also the founder and only user of the Confluence space at this moment in time.

Screenshot 2023-08-28 161809.png

Maciej Pendolski
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September 18, 2023

Have you tried going this route?

  2. Billing tab
  3. Manage link (at the end of app's row)
  4. ... (on app's card)
  5. Delete
Like sebasCanseco likes this
sebasCanseco September 27, 2023

I had the same issue and this was the fix that worked. Thanks

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