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Cannot select Free Confluence Plan

We are currently trying out the Confluence 30-day Trial, which is the Standard Plan. We would like to switch to the Free Plan but when we try to switch plans we only are presented with Standard and Premium. 

1 answer

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Hello @Emanuel Boder ,


Can you please check, how many active subscriptions are active.  --> ...  --> View Billing --> Manage Subscriptions.



Screenshot from 2021-01-26 11-08-58.png

And then Confluence (Trial)

If already a confluence trail is running as you mentioned in last point.

you can you the same. 

in the same section of ""  any other as



Sorry, I don't understand what you mean.

Daniel Ebers Community Leader Jan 27, 2021

@Emanuel Boderat the end of the trial period the plan falls into "Free" if you do not supply billing information (credit card data).

@Daniel Ebers we have a credit card in our Atlassian instance ... so what happens then?

This is what our Confluence subscription currently looks like:


Screenshot from 2021-01-27 13-57-53.png

Daniel Ebers Community Leader Jan 27, 2021

The safest way to reach your goal without any bill you don't want to have would most likely be to write to Billing support (

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