Cannot publish page - keep getting error Edited

Since Tuesday I haven't been able to publish any page on Confluence. I keep getting the same error "There was an error processing the request."

Screen Shot 2017-08-18 at 16.35.35.png

What is causing this problem? Is anyone else having the same issue?

I've tried everything, including creating a new page and copy-pasting the content in. Nothing worked.



6 answers

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Strangely enough I was able to work around this issue by

  1. Selecting everything on the page (Ctrl+A)
  2. Copying and pasting it right back in place (Ctrl+C then Ctrl+V)

Then I was able to save, no problem.

I hope this works for you too.

Thank you very much, this worked for us as well!

Worked for me too.

Brilliant, worked for me too.

Yup!  worked for as well -moments ago. super annoying so really appreciate the ez pz work around.

Hima23 I'm New Here Aug 01, 2018

Time saver! Thank you!

Hi Nick,

Great! It worked for me as well. 

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Have you had a look in the logfile? Sometimes the error message there is more verbose.

I have problems saving a page if there is a number of macros in a 'problematic' configuration (see Problem saving a Confluence Page?). But the error message I get is a little different. Nonetheless you may want to check it.

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Getting the same error message from today onwards :(

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Doga Ozer I'm New Here May 29, 2018

Doesn't work for me since, I'm editing within a macro table. Any ideas on how I can do this method through my way?

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I hit the same problem too. I noticed that the update button worked after removed the user mention (@myname) from the draft. 


Confluence 6.6.2

Language: Chinese Simplified

My user name is in Chinese characters.

The user mention is in a section in page layout

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Hi Fei Chen,


Please check if you can find the following trace in $confluence_home/logs:

com.atlassian.confluence.content.render.xhtml.XhtmlException: RuntimeException occurred while transforming editor format to storage format (null)

If the trace is there, we would recommend to check if  CONFSERVER-54133 affecting you.

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