Cannot publish page - keep getting error

[César Enrique José Duarte Jardim]

Since Tuesday I haven't been able to publish any page on Confluence. I keep getting the same error "There was an error processing the request."

What is causing this problem? Is anyone else having the same issue?

I've tried everything, including creating a new page and copy-pasting the content in. Nothing worked.

[nmosher-aafp]

Strangely enough I was able to work around this issue by

1. Selecting everything on the page (Ctrl+A)
2. Copying and pasting it right back in place (Ctrl+C then Ctrl+V)

Then I was able to save, no problem.

I hope this works for you too.

[Florian Schröck]

Thank you very much, this worked for us as well!

[Deleted user]

Worked for me too.

[Yasin Bashir]

Brilliant, worked for me too.

[Jordan Berkley]

Yup!  worked for as well -moments ago. super annoying so really appreciate the ez pz work around.

[Hima23]

Time saver! Thank you!

[Jan Zandvliet]

Hi Nick,

Great! It worked for me as well. 

[Alan Pauza]

Awesome - thanks - worked for me too!  That's been bugging me for a few weeks - just on once page!

[Andrew Zibuda]

Chiming in to say this also just worked for us, although it makes no sense at all...Thanks!

[Aleksandr Zhuravlev]

Holy crap, it works!

[Consuelo Lennox]

I have too much to copy and paste i.e. tabs and expanding links and etch... has there been a fix put into place?

[Howard Peterson]

Amazing that Worked!

[Kim Kerr]

YES! Worked! Thank you! Saved my @$$!

[Manish V]

Works like a charm, :D
Thank You!

[Devin Shaw]

+1

[ankur kumar]

strangely it did not work for me.

[Benjamin Leff]

unfortunately, that didn't work for me. instead, i copied the link to the confluence page i was editing, pasted it into a new tab in my browser, and clicked published. i then closed the first tab.

that worked. 

[Krishan Harry]

I'm here to say that my changes are being auto-saved, but the publish button (or close, or options (...)) buttons are not working.  I've tried pasting into a new tab, and even creating a new page.  I am unable to publish anything at the moment.

[Trevan Householder]

@Benjamin Leff Your solution worked for me as well.  The others did not work for me (cloud).  Thanks!

[Azzy Ghiasvand]

This solution does not work for me.  Is there a fix?

[Fong Kirst]

The solution didn't work for me but I was inspired. I did Ctrl + X, refreshed the page, clicked edit (appeared to be an empty page), Ctrl + V, clicked publish, and this worked :)

[Azzy Ghiasvand]

Can Atlassian fix this issue?  stop releasing low-quality product and keep adding features that are not useful.

[Rick Cobb]

I know this is an old topic, and I'm not sure about my answer... but the page I'm having trouble with has a ton of @ mentions for folks who no longer work with us.  I suspect every one of those has higher overhead than if there's a real person for the @ mention -- for example, maybe Confluence isn't caching null responses while doing those lookups, so it's doing a lot more lookups than it should need to. 

(We're on Cloud and my team doesn't have access to logs, so I'm pretty far out on a limb with that idea.)

[Martin Carroll]

I went nuts with this issue. How can this still be a thing in late 2021?
Anyway, switching from Edge to Firefox and renaming the new page fixed my issue.

[K S]

Same problem here. It is so frustrating!!!! None of the above mentioned solutions worked :(

I tried dividing the information, so from 1 page I made two ant it worked one time. After that I keep getting the same error.

---- I solved it by using another browser.

[Gabriel Moblicci]

Changing the page name resolved it to me

[iali]

Easier to open the same page in a new browser (should come up with 'Unpublished changes'), click edit and then save.

Cutting and pasting risks loss of formatting and data.

[Marco Schuler]

A coworker of mine had the same issue because his page name wasn't unique. Make sure you don't have page name duplicates.

[Olga Fedorechko]

Revert to the previous page version helped me.

[Janet Albion]

Hi Fei Chen,

Please check if you can find the following trace in $confluence_home/logs:

com.atlassian.confluence.content.render.xhtml.XhtmlException: RuntimeException occurred while transforming editor format to storage format (null)

If the trace is there, we would recommend to check if  CONFSERVER-54133 affecting you.

[Fei CHEN]

I hit the same problem too. I noticed that the update button worked after removed the user mention (@myname) from the draft. 

Env:

Confluence 6.6.2

Language: Chinese Simplified

My user name is in Chinese characters.

[Fei CHEN]

The user mention is in a section in page layout

[Doga Ozer]

Doesn't work for me since, I'm editing within a macro table. Any ideas on how I can do this method through my way?

[Bipin Brahmanandan]

Getting the same error message from today onwards :(

[Robert Reiner _smartics_]

Have you had a look in the logfile? Sometimes the error message there is more verbose.

I have problems saving a page if there is a number of macros in a 'problematic' configuration (see Problem saving a Confluence Page?). But the error message I get is a little different. Nonetheless you may want to check it.