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Since Tuesday I haven't been able to publish any page on Confluence. I keep getting the same error "There was an error processing the request."
What is causing this problem? Is anyone else having the same issue?
I've tried everything, including creating a new page and copy-pasting the content in. Nothing worked.
Strangely enough I was able to work around this issue by
Then I was able to save, no problem.
I hope this works for you too.
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Yup! worked for as well -moments ago. super annoying so really appreciate the ez pz work around.
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Awesome - thanks - worked for me too! That's been bugging me for a few weeks - just on once page!
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Chiming in to say this also just worked for us, although it makes no sense at all...Thanks!
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I have too much to copy and paste i.e. tabs and expanding links and etch... has there been a fix put into place?
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unfortunately, that didn't work for me. instead, i copied the link to the confluence page i was editing, pasted it into a new tab in my browser, and clicked published. i then closed the first tab.
that worked.
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I'm here to say that my changes are being auto-saved, but the publish button (or close, or options (...)) buttons are not working. I've tried pasting into a new tab, and even creating a new page. I am unable to publish anything at the moment.
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The solution didn't work for me but I was inspired. I did Ctrl + X, refreshed the page, clicked edit (appeared to be an empty page), Ctrl + V, clicked publish, and this worked :)
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Can Atlassian fix this issue? stop releasing low-quality product and keep adding features that are not useful.
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I know this is an old topic, and I'm not sure about my answer... but the page I'm having trouble with has a ton of @ mentions for folks who no longer work with us. I suspect every one of those has higher overhead than if there's a real person for the @ mention -- for example, maybe Confluence isn't caching null responses while doing those lookups, so it's doing a lot more lookups than it should need to.
(We're on Cloud and my team doesn't have access to logs, so I'm pretty far out on a limb with that idea.)
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I went nuts with this issue. How can this still be a thing in late 2021?
Anyway, switching from Edge to Firefox and renaming the new page fixed my issue.
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Same problem here. It is so frustrating!!!! None of the above mentioned solutions worked :(
I tried dividing the information, so from 1 page I made two ant it worked one time. After that I keep getting the same error.
---- I solved it by using another browser.
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Easier to open the same page in a new browser (should come up with 'Unpublished changes'), click edit and then save.
Cutting and pasting risks loss of formatting and data.
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A coworker of mine had the same issue because his page name wasn't unique. Make sure you don't have page name duplicates.
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Hi Fei Chen,
Please check if you can find the following trace in $confluence_home/logs:
com.atlassian.confluence.content.render.xhtml.XhtmlException: RuntimeException occurred while transforming editor format to storage format (null)
If the trace is there, we would recommend to check if CONFSERVER-54133 affecting you.
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I hit the same problem too. I noticed that the update button worked after removed the user mention (@myname) from the draft.
Env:
Confluence 6.6.2
Language: Chinese Simplified
My user name is in Chinese characters.
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Doesn't work for me since, I'm editing within a macro table. Any ideas on how I can do this method through my way?
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Have you had a look in the logfile? Sometimes the error message there is more verbose.
I have problems saving a page if there is a number of macros in a 'problematic' configuration (see Problem saving a Confluence Page?). But the error message I get is a little different. Nonetheless you may want to check it.
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