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Cannot insert image into page

Jesse Scott March 28, 2024

I am trying to insert an image using the "+" option and choosing "image, video, or file."  I navigate to the image file (a .jpg) but when I choose it  get this error floating in at bottom of page:

"Your file failed to upload. The file you selected was empty.  Please select another file and try again"

I open this file perfectly fine in any other application; photoshop, MS Paint, chrome, etc.

Same error if I drag/drop the file from Windows explorer into the page in Edit mode.

I'll note I AM able to insert DIFFERENT image files.  Is there some limitation on some image properties that Confluence is trying to handle but can't, but also doesn't know what error to give me?  The image I'm trying is very small in file size (486 Kb) but is very wide.  However, I've seen references to other Confluence errors specifying that the issue is image size, where I am getting no such reference in my error.  In addition, shouldn't confluence insert a scaled down image when this happens, so user can click the image and it opens in intended size in browser window?  It's always scaling down all my other images that I insert successfully.

I'd post a screenshot of this error, but cannot put images in this post I guess.

2 answers

1 vote
Nitika Arora
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 1, 2024

Hey @Jesse Scott Here is the ticket number JST-985795 

0 votes
Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2024

Hi @Jesse Scott , thanks for your question.

Does this issue persist?

I have understood you have this issue in the page editor. Have you tried / can you load the image after the page has been published?

 

Jesse Scott March 29, 2024

Thanks for replying Valeries.  The issue does remain, and I have made attempts after a publish

Valerie Knapp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2024

Hi @Jesse Scott , ok, let me tag Atlassian support in as I think someone will need to take a look at your instance.

Jesse Scott March 29, 2024

Thanks, I appreciate the help.  Hopefully could also get some assistance with being able to insert info panels, caution panels, etc. INSIDE of numbered lists, it appears they can only be placed outside of bulleted or numbered lists.  Have already entered support request for that, but it seems to have been an issue for years according to searches of past issues

Dhanush
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 1, 2024

Hi @Jesse Scott , I have created a support ticket on your behalf for our technical team to provide assistance. Our team will be in touch shortly, providing you with the ticket number!

Like Valerie Knapp likes this

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