Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Cannot delete attachments from issues

This is driving me crazy. I cannot figure out how to delete attachments from issues posted on boards. All the permissions are there I am the main admin. Please, help. 

3 answers

Has this problem been resolved or just abandoned?

We face the same issue at my company, this is the first and only page I found when googling the issue.

Our administrators and users have the required permissions (users: delete own, admins: delete all), but still nobody is able to delete a specific attachment.

We've found out that in our case the issue stemmed from the attachment being part of a comment. To delete the attachment, you have to have the edit comment permission. This is a permission we do not want to grant users.


If we come to any relevant new conclusions on this topic, I'll try to remember to update this thread accordingly.

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 09, 2022 • edited

Hi Sebastian,

Thank you for sharing your observations. I found the said behavior with the attachments functionality is reported as a BUG

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 12, 2019

Hi, Nika.

I noticed that you have raised a ticket to the official support team as well. To avoid duplicated efforts, I will try to troubleshoot the issue here since there was no response from the team yet.

For now, can you please confirm if you are able to see the (x) icon to the attachment uploaded to a particular ticket? For example:

Screenshot 2019-02-13 at 14.54.06.png


Else, can you please confirm the behavior that you are seeing on your end by providing screen shot(s)? This will help me understand the issue better. Thank you.

I am also seeing this same issue.  On some items I can see the X and remove the file and others show nothing and I am not able to remove:

Annotation 2020-02-17 104338.png

0 votes
Amith Mathur _Appfire_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 12, 2019

Hi @Nika Orlova

What is the version of the JIRA you are using? Are you getting any errors in the log file or in the UI?

Amith Mathur

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events