Cannot create draw.io diagram

[Kathy Vigneron]

I have 2 users where they cannot create a draw.io diagram, but I am able to.  I haven't found any setting or difference in what we are using.    One user gets the following error:  An embedded page at ac.draw.io says Draft Write Error:  Draft could not be created.    My other user will click create and the processing spinner continues to spin and a new diagram never gets loaded.    I've looked for other articles, but cannot find any mention of this issue.

I've confirmed they are not trying to embed a diagram, only create a new one.   They have edit access to the page.   

[james]

I have just encountered the same issue and found that publishing the Confluence page fixed the issue.

This could be related to a long-standing bug discussed here: https://community.developer.atlassian.com/t/navigator-getlocation-context-missing/3666
and ticketed here: https://ecosystem.atlassian.net/browse/CE-324

In case either of these links dies, the way I understand it is as follows:
When the draw.io instance is created, a parameter used to tell it that the Confluence page is a draft. This parameter was removed at some point but when this was done is not documented by Atlassian. This has yet to be re-added.

So for the moment, it seems creating a draw.io diagram in a draft Confluence page is problematic, and publishing the page, then editing allows you to add the diagram as intended.

[Marija Radovic]

Hi,

Could you suggest cache clear and tell us the result, please? Tell the user to:

* close pages with draw.io diagrams

* go to https://ac.draw.io/clear.html 

* wait for the page to load and then try the operation again

Does this help? If not, could you recheck if the user has write attach perm on that space/page?

P.S If nothing helps, please submit all the details to https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49 and add: 

* draw.io version the user is using (can be seen under Help)

* attach a print screen of whole browser when the error shows

Thanks,

Marija

[rknowlton]

Ok.  It looks like clearing cache helped.  I am now able to open plugin.  Thank you!

[Marija Radovic]

You're welcome :) Have a nice day and keep enjoying draw.io

Regards,

Marija 

[Mirek]

Hi @Kathy Vigneron 

Is this also not possible when using other browsers? Did those users maybe tested that?

[Kathy Vigneron]

Both are using Chrome, same as I am.