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Cannot create draw.io diagram

I have 2 users where they cannot create a draw.io diagram, but I am able to.  I haven't found any setting or difference in what we are using.    One user gets the following error:  An embedded page at ac.draw.io says Draft Write Error:  Draft could not be created.    My other user will click create and the processing spinner continues to spin and a new diagram never gets loaded.    I've looked for other articles, but cannot find any mention of this issue.

 

I've confirmed they are not trying to embed a diagram, only create a new one.   They have edit access to the page.   

 

 

2 answers

0 votes
Mirek Community Leader May 21, 2021

Hi @Kathy Vigneron 

Is this also not possible when using other browsers? Did those users maybe tested that?

Both are using Chrome, same as I am.

Hi,

Could you suggest cache clear and tell us the result, please? Tell the user to:

* close pages with draw.io diagrams

* go to https://ac.draw.io/clear.html 

* wait for the page to load and then try the operation again

Does this help? If not, could you recheck if the user has write attach perm on that space/page?

P.S If nothing helps, please submit all the details to https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49 and add: 

* draw.io version the user is using (can be seen under Help)

* attach a print screen of whole browser when the error shows

Thanks,

Marija

rknowlton I'm New Here May 24, 2021

Ok.  It looks like clearing cache helped.  I am now able to open plugin.  Thank you!

You're welcome :) Have a nice day and keep enjoying draw.io

Regards,

Marija 

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