Cannot copy/paste images into pages anymore.

Nils Olav Selåsdal
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September 18, 2019

We seem to have lost the abiliy to copy/paste images into pages as of 2019-09-19. Is this an issue with the new editor ting ?

 

* Creating a new page and pasting an image-> nothing happens.

* going /files and selecting "Files and Images" -> nothing happens.

* Documentet at: https://confluence.atlassian.com/confcloud/display-files-and-images-724765104.html , however Insert -> Files menu is missing

* Going to existing older pages (likely created by old editor), all this works fine.

(Tested with latest Chrome and Firefox)

Help, what's going on ?

 

4 answers

1 vote
Ben Hedayati March 25, 2021

I have exactly the same problem with inserting an image.

The Images icon does not appear in the toolbar, nor in the Insert menu.

Copy and paste does not work.

Drag and drop does not work.

Typing /File displays the Files and Images menu, but clicking it does nothing.

Markup such as ![Alt text](file:///C:\temp\a.jpg "Optional title") does not work.

Any Suggestions?

image.png

Ben Hedayati May 4, 2021

Our IT person figured it out. It had to do with "Space Permissions". Once he revised my "space permissions", I then got the Image icon in my toolbar, and I can now copy and paste too. Here is more info:

https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/

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0 votes
Deleted user May 4, 2021

@Owen Wallis @Diego Reviving this, as I have team members telling me that they don't have image paste capability, or even have the "Files & Images" icon on their toolbar.  As a workaround, they have to engage others to edit the page and insert the image.  Where is this even a setting within Confluence?  Why would some people have specific edit capabilities, where others wouldn't?

Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 5, 2021

Hi James, was this related to space permissions too?

Deleted user May 6, 2021

It does appear that was likely the issue.  Thanks so much for checking in.

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0 votes
Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 18, 2019

Hi Nils,

Hope you don't mind me responding to this old post.

We recently put fixes in for the copy and paste experience.

We've captured most use cases. Hopefully this should be working better for you now.

We'll be looking at some remaining use cases and edge cases related to copy and paste soon.

All the best

Owen

Josef Zeigler January 3, 2022

Hello @Owen Wallis according to your post from 11/18/19, copy and pasting images directly into pages in Confluence is possible in certain use cases but when I review Atlassian support documentation, I can't find any mention of it.  The only method described to insert images onto Confluence pages is to use the file insert feature.  The file insert feature works flawlessly but is a several-step process.  I have used the copy and paste method myself and it seems to work but I'm unsure whether there is a drawback to doing it, e.g., are the images subject to breaking?  My questions: is copy and paste a supported method and are there any limitations or drawbacks?  Thank you in advance!

Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 19, 2022

Hi @Josef Zeigler sorry for the slow response. I'll talk to our team here to get something official added to the documentation.

But for a quick response yes copy and paste is supported - most of the time.

I don't believe copy and paste works across different instances (i.e. if you tried to copy and paste from josef.atlassian.com to zeigler.atlassian.com it would not work). I don't think it works from Server/DC to Cloud.

But if you are copying and pasting from Cloud to cloud (i.e. one page on the same instance to another) it should work fine.

There shouldn't be a disadvantage, the only thing to note is a copy forks the image rather than referencing the original.

Hope this helps?

Lore De Raeve April 24, 2023

@Owen Wallis Copy and paste images has never been a problem up untill now. Are you aware of a new problem? When I select a text with an image, The text appears, but the images don't

Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 26, 2023

Hi @Lore De Raeve

Where are you copying and pasting from?

Lore De Raeve May 10, 2023

I copy text and image from a Google Docs and paste it in Confluence. Up untill now it always used to work fine. 

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Owen Wallis
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 10, 2023

Hi @Lore De Raeve aha, yes it seems Google did change how they handle images recently. The team here is aware but no firm ETA for a bugfix.

I mentioned to another customer here that the best thing would be to watch these two tickets: https://jira.atlassian.com/browse/CONFCLOUD-28812 and https://jira.atlassian.com/browse/CONFCLOUD-4337

They are not 100% related to Google docs - but when the team works on copy and paste they will likely fix across Google and MSFT at once

0 votes
Diego
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2019

Hello there, @Nils Olav Selåsdal!

Thanks for pointing that out. Our documentation about files and images for Cloud does indeed point to the old experience we had. This new experience (The Fabric Editor) is still being rolled out. So it is not present for 100% of our users yet!

Some changes came through with the new editor. We can check a few posts about them. Here, take a look:

One of such changes was the file upload interaction. We are fully capable of file upload within Fabric. There is, however, a different button for us to look for.

Here is how:

  1. Go to the desired page
  2. Click the “picture” button in the toolbar
    1. FilesAndImages.jpg
  3. Select from recent files or Upload a file
    1. UploadAFile.jpg

Now, the copy-and-paste behaviour was readily replicable in my instance. What I got to do to work around it was to use the drag and drop method. This worked like a charm on my side. Would it be possible for you to try it out, Nils?

Also, could you clarify if the copy-and-paste of images used to work in the new editor or if you are facing the issue since you started using it?

Hope this sheds some light on the problem, Nils! Looking forward to your reply.

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