Cannot add inline comments to attached files to page

[Vsyl Petrenko]

Hello All!

Could you please help to resolve the issue.

We cannot add pinned (inline) comments to attached files to pages (no matter what page title or file title or format) - when the pin icon from the bottom is dragged on the image of the preview the menu to add comments is displayed and the user name and the spinner just goes eternally and there is no any other action:

The screenshot is below:

There are also errors in the console:

Can you please tell what the issue can be?

• Instance - Confluence Cloud
• No 3-rd party addons
• No custom configuration - all OOB

Thank you!

[Diego · Accepted solution]

Hello @Vsyl Petrenko !

As I understand, you are currently unable to add comments to attachments while using our Legacy Editor (tinyMCE) attachment preview.

I tried to replicate it but was unable to do so. Here is what I see:

Looking through some of our reports, I was able to find this bug:

• [Confluence Cloud] No longer able to add inline comments on attachments when accessing the files via "Attachments" section of a page

You can try and apply the workaround found in the bug report itself! Let us hear from you.  

[Vsyl Petrenko]

Hello @Diego

Actually, I am not sure what editor is used in our Cloud Confluence - looks like it is newest one as we had messages to convert some pages from old page types to new one.

Thank you for pointing to the issue link! One of the workarounds really helped to add comments.

Though all the functions should work fine and as I can see this issue impacts a lot of people.

For us this issue is a blocker and we will have to use the workaround :(

Hope to have it fixed soon :)

Thank you again.

[NScott]

Hi, this continues to be a problem with cloud and keeps getting closed. 

https://jira.atlassian.com/browse/CONFCLOUD-69975

https://jira.atlassian.com/browse/CONFCLOUD-67683

https://jira.atlassian.com/browse/CONFSERVER-58091

https://jira.atlassian.com/browse/CONFSERVER-54766 

Can anyone point me in the direction of the newest resolution?