Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot access wiki page after server reboot

We had a wiki server reboot early this morning (Server 2019 standard) and now none of my staff can access the wiki page (it times out).  I have stopped and restarted the Atlassian Confluence.0 Confluence230419090421 service as well as the Kaseya Agent and Kaseya Agent Endpoint services and still nothing.  Are there any additional services that need to be started that I am missing?  Any assistance would be greatly appreciated.

2 answers

@Vinnie O-Hare 

Hi Vinnie,

what about the db that is used by confluence, does that one also reside on the server you rebooted.

Did you take a look to the log files to figure out if there are any exceptions thrown?




I am not sure where the db is located, and I do know that quite a few of the servers rebooted (power loss) around the same time.  Our Network Admin is on vacation and is unreachable.  Is there an easy way to tell where the db is located?

It looks like that might be it, as I am now getting the following error when trying to connect to our wiki page.


How can I tell where my database is located?

@Vinnie O-Hare 

Hi Vinnie

you will find the db connection information within the confluence.cfg.xml

 located at <confluence_home>/confluence.cfg.xml


See also,confluence.cfg.xml%20file.




Davin Studer Community Leader Aug 23, 2019

If you look int this file you can find the location of the database. Look for an entry called hibernate.connection.url. That is the connection to the database.

C:\Program Files\Atlassian\Application Data\Confluence\confluence.cfg.xml 

0 votes
Davin Studer Community Leader Aug 23, 2019

How long did you wait for it to come back up? Our Confluence instance typically takes about 10 minutes to be accessible after the system has rebooted and the service has started. Also, Kaseya is not related to Confluence and will not affect the availability of Confluence in any way.

It has been back up now for over two hours and is still not accessible.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

494 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you