Cannot Login to Confluence after Linking Jira To It

Hi there,

We did a vanilla install of Confluence and Jira. We had admin access to both products.

We followed the instructions to link Jira to Confluence and then synchronised users but now no one can login to Confluence and we get the following error message:

"You are not permitted to perform this operation."

Please advise.

TIA,

James

4 answers

1 accepted

Hi,

It is possible that you have put Jira as the first position in User Directories and that is causing this issue. In order to place internal directory in the first position again, please refer to Step 3 of the following link.

https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights

Regards,

Hossein

0 votes

Which instructions did you follow about linking? Why did you synchronise users just to use application links?

I think we need more information about what you've done to integrate them?

Thanks for getting back to me. We followed this:

https://confluence.atlassian.com/display/DOC/Connecting+to+Crowd+or+JIRA+for+User+Management#ConnectingtoCrowdorJIRAforUserManagement-ConnectingConfluencetoJIRAforUserManagement

We synchronised users to take advantage of the centralised authentication functionality.

Thanks for that. Step 3. allowed us to get back into Confluence. Looks like a few steps confused us:

1. We assumed erroneously that we had to promote Jira to be the primary directory service for Confluence
2. We hadn't added the confluence-administrators and confluence-users groups to Jira prior to synchronising

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

981 views 14 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you