Cannot Add APPS from Apps MarketPlace as a Site Admin

[Tech Admin Cognotiv]

Hi Guys,

I can't add apps from marketplace as Site Admin. Any suggestion for the work around?

If I access through the Drop Down Menu APPs Manu, the system asking me to ask admin for permission.

If I access through the Administration at the left, I will end up with 404.

Wrote to support yesterday, only get a standard email response. 

Advance Thanks for the advice how can I resolve this.

Thanks

[Mikael Sandberg · Accepted solution]

Hi @Tech Admin Cognotiv,

Welcome to Atlassian Community!

Being a site admin does not grant you admin permissions in the products you are using, it only gives you permission to manage users, groups and product access. You have to be a product admin in order to configure a specific product. You can find more information about it here, Give users admin permissions  

[Tech Admin Cognotiv]

Hi Mikael,

Thanks for your information. 

However, I don't seems like able to add myself anywhere in the Confluence as Product Administrator.

I can do this easily in Jira, but not confluence.

Thanks

[Tech Admin Cognotiv]

Although I already added myself as Product Admins.

From the screen shot above, seems like Product Admins do not have the right to Product administration.

Is this product really working?

[Mikael Sandberg]

Okay, it looks like the admin groups haven't been added to Confluence. Go to Product access and add administrators and site-admins to Confluence, that should grant you product admin permission.

[Tech Admin Cognotiv]

Hi Mikael,

Thanks! Yes, we need to manually add ourself to the product access. Which I still think is a little bit strange. 

Anyway, Appreciate your help and time!! 

[Tech Admin Cognotiv]

Anyway, I am in Standard Plan under Trial, and is ready to pay if this things works. I have another account with Jira (Paid - Standard) not an issue.

[Tech Admin Cognotiv]

Plus, I already add all the payment details.