Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can you recreate Jira Service Desk in Confluence

I currently use Jira, Jira Service Management, and Confluence, all in the cloud, to manage my project. The company that now owns us uses only Jira and Confluence server license (at least for the next year or so), and I need to migrate into this system. So I'm going to loose access to Jira Service Management.

I'm wondering if there is a way to re-create this functionality in Confluence? i.e. can I create a Confluence page with a bunch of fields that the user can fill out and create a Jira issue from? Or can the feature that lets you create jira issue from highlighted confluence text be customized for this purpose? Like trigger it by a click on a hyperlink, and force the project to a certain value?


1 answer

0 votes

In theory, you could do this, but the cost of adding all the apps you'd need to even begin to replicate Jira Service Management's workflows, fields, notifications, reporting and so-on would probably rapidly add up to a lot more than the cost of your current Service Desk.  Not to mention all the work building it.

Thanks for the quick reply Nic. Unfortunately using Service Desk isn't an option for me (I have asked several different ways). However they do have many JIRA and Confluence apps. What apps would you need to just create issues (I don't need all the service desk features, just a way to generate Jira issues for bug reporting)?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

125 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you