Can we use Confluence with JSM in sandbox?

[Shannon Szpindor]

Does anyone know if we can set up Confluence with JSM in a sandbox instance? 

We currently have a Confluence Enterprise license, but have a JSM premium license and we are unable to set up Confluence in the same sandbox as JSM.  Does the premium JSM license prevent us from doing so?

Does anyone know if there is a way to set up Confluence in our existing JSM sandbox?  We  would like to be able to test linking Confluence pages to JSM in the same sandbox.  Right now I get the message below when trying to add Confluence to the JSM sandbox. 

Any insight would be very much appreciated.  Thank you!

[Barbara Szczesniak · Accepted solution]

@Shannon Szpindor According to this page (https://support.atlassian.com/organization-administration/docs/what-are-sandboxes/):

Number of sandboxes

You can create one sandbox for each product. For example, if you have a Jira production environment, you can only create one Jira sandbox.

I read this to mean that you cannot have a single sandbox with more than one Atlassian product. I don't see anything on any of the related pages about 2 Atlassian products in the same sandbox.

[Shannon Szpindor]

Thank you.  This is kind of what I was thinking as well.  This makes sense. I appreciate it!

[Bibek Behera · Accepted solution]

@Shannon Szpindor ,

Welcome to the community. You can always create a sandbox if you are on Premium or Enterprise plans. Please follow the instruction below to create the sandbox instance for confluence.

https://support.atlassian.com/organization-administration/docs/create-a-sandbox/

If you run into any issue, please share the screen shot so that I can assist you further.

Best Regards,

Bibek

[Shannon Szpindor]

Hi Bibek.  Thank you so much for the response.  We already have a JSM sandbox.  What we are trying to do is set up Confluence in the same sandbox instance so that we can test linking confluence pages to JSM items.  

For JSM we have a premium license and for Confluence, enterprise.  I am wondering if there a feature we could be missing not having premium for JSM.  

This is the error I get when trying to add the product to the JSM sandbox.