Can we remove the message "You will lose access to Support and Updates"?

Our licenses are set to auto-renew. Is there a way to make the warning messages stop?

6 answers

1 accepted

We did not find a way to suppress the message. The licenses did not auto-renew because there was an outstanding quote that interfered with the auto-renew. Atlassian support helped to clear up most of the problem.

I have even created a support request about that, and got the following (in my personal opinion not so bright) answer from the support team (removed all personal data):

 

28/Jan/16 8:43 AM

Hi Markus,

Thanks for pointing that out.

First of all, my apologies for the incorrect information provided above. Yes, you're right, the css code above does indeed hide other message as well, but the css code below doesn't, it only hide the license reminder banner :

 
#license-banner
{  display:none;
}

About the question above, unfortunately this is one of a UI bug that's bugging you, there's no way to give the reminder an exact time frame as of now. But after applying this, the message will only appears while you're in admin mode.

Hope this helps.

 

Perhaps this is for help to you. The page https://confluence.atlassian.com/display/CONFKB/How+to+hide+elements+in+Confluence+using+CSS+or+JavaScript explains in detail how to do that technically.

Did some one solve this problem? We have self-hosted confluence and support/upgrade license has been expired. All of administrators see warning messages every time on page update. Never remind me again link has no effect. Please help.

Hi Vera,

If you're using our OnDemand service, that is the default message that we have there. If you're using Confluence Sefl-hosted, we might have this message under the Confluence admin area, so other users shouldn't be able to see it.

I hope this helps.

Cheers,
WZ

I'm seeing a similar issue, where we renewed our licenses on a self-hosted JIRA & Confluence last week, yet we're now seeing the nag bar saying that our support/upgrades license expires in 30 days.

We're seeing this as well. "Never remind me again" does not work. Any updates?

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