Can we integrate Confluence Cloud with ivanti service manager

Rushikesh Jagtap
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February 29, 2024

Can we integrate Confluence Cloud with ivanti service manager

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mybucket2018 March 1, 2024

Good question. And ServiceNow 🙂

Kristian Walker _Adaptavist_
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March 1, 2024

Service Now can be integrated via rest API's as mentioned in my answer below.

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Kristian Walker _Adaptavist_
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March 1, 2024

Hi Rushikesh,

Thank you for your question.

I can confirm that with ScriptRunner for Confluence Cloud, it is possible to write scripts that would interact with an external application such as Ivanti service manager, as long as the application contains a REST API which can be called to interact with it.

We have an example in our library script, which you can use as a reference guide when writing a script to make external requests.

This example is for ScriptRunner for Jira Cloud but ScriptRunner for Confluence cloud works in the same way so you can still call external API's in the same way using this API.

In order to achieve this requirement, you should review the REST API documentation for the external application in order to see what REST APIs you will need to use to achieve this.

We would advise contacting the third-party applications support team if you have any questions about how their third-party API works.

We have a documentation example located here for Jira Cloud which shows how you can post a message to Slack and this example may prove a useful reference in helping you to create the script that you require, as it shows an example of making an API call to an external REST API.

Finally, I can confirm Atlassian does not permit our app to access any of the private REST APIs they provide and means we are only allowed to access the public APIs they provide when calling the Jira Cloud API but for external APIs you can call them and can use the steps above to do this.

I hope this information helps.

Regards,

Kristian

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