Can't see the Whiteboard content

Abdelrahman Roshdy
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August 6, 2023

When I'm sharing my Whiteboard using the URL with anyone, not all the users can see the Witheboard content

Steps

  1. Create a new whiteboard
  2. Hit the share button 
  3. copy the whiteboard URL
  4. send the URL to different people 
  5. the receiver tries to open the whiteboard using the URL 
  6. not all the receivers can see my whiteboard content

7 answers

0 votes
Chris Joy
Atlassian Team
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March 3, 2024

Hi there,

Sorry to hear about the issues with Confluence whiteboards. Since these problems can vary greatly, it's best to handle them on a case-by-case basis.

Please head to https://support.atlassian.com/confluence-cloud/ to raise a support ticket.

Thanks for your understanding!

0 votes
SCOTT, Jarrard
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February 25, 2024

Having the same issue.  It appears to only save locally on a machine and not over the cloud.  You can logon to the same account on different machines and it'll be a fresh session on each machine.

It is in "BETA" so I assume this is a bug?

0 votes
Christian Casariego
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January 6, 2024

I have a similar issue. I created a new whiteboard on my work laptop. I can access the whiteboard from there everytime. However when i change to my private laptop, i only see an empty page (i'm logged in with the same account).

I put both laptops next to each other.

- When i add a shape on my private device (to the empty page), i can immediately see it on my work device (overlays the original content).

- When i add a shape on my work device, nothing happens on my private device.

I also tried different browsers on my private device (Edge, Chrome, Firefox) - always same result.

0 votes
Tobias Beckendorff-Dulias
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January 5, 2024

Same Problem here.


I noticed a lot of error messages in chrome dev tools, e.g.:

GET https://***.atlassian.net/whiteboard/undefined/healthcheck 404 (Not Found) 

WebSocket connection to 'wss://***.atlassian.net/gateway/wss/fps' failed: Invalid frame header

0 votes
Christina Ristevski
Atlassian Team
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November 5, 2023

@Abdelrahman Roshdy @Ernestine Matjabo @Pierre-Luc Gagné is this issue still occurring? 

Pierre-Luc Gagné
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November 6, 2023

Everything is fine now on my side. Great addition btw!

Brad Peters
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November 20, 2023

@Christina Ristevski We are seeing same issue, is there any resolution?

Ernestine Matjabo
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November 21, 2023

@Christina Ristevski It never worked, I have stopped using the whiteboard. If you can't share a board the tool is useless. 

Christina Ristevski
Atlassian Team
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November 21, 2023

@Brad Peters @Ernestine Matjabo just checking, do the users have permission to view the board? 

Brad Peters
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November 21, 2023

@Christina Ristevski yes they have permission. I have shared multiple times, and other users with same permissions can see and edit fine. 

Christina Ristevski
Atlassian Team
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November 21, 2023

@Brad Peters and these are existing Confluence users on the site, not guests? 

Christina Ristevski
Atlassian Team
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November 21, 2023

@Brad Peters what do these users who can't see the whiteboard see instead?

Deleted user January 29, 2024

@Christina Ristevski This is happening for me and all I see is a blank screen. I am using Chrome, and have whiteboard permissions. Others can see my avatar/cursor moving around the screen, but I can't see any board content. I cleared my cache, browsing history, cookies, etc. I've logged in and logged out several times...even turned my computer on and off.Screen Shot 2024-01-30 at 8.47.20 am.png

Christina Ristevski
Atlassian Team
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February 21, 2024

Hi @[deleted] is this problem still occurring? 

Like Deleted user likes this
Deleted user February 21, 2024
Lynne Wilton
Contributor
August 6, 2024

Anyone know if there is a bug fix ticket relating to this?

0 votes
Ernestine Matjabo
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October 19, 2023

I have the same issue! How can we fix it ?

0 votes
Pierre-Luc Gagné
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August 18, 2023

This is not an answer, it's a complement to the issue, which is very bad.

I did some testing and even with the same account, if I switch to another browser, like on another PC, I don't have access to my whiteboard content.

Em Ditchfield
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 6, 2024

Hi Pierre, 

The root cause for this can vary greatly, so we need to handle them on a case-by-case basis.

Please head to https://support.atlassian.com/confluence-cloud/ to raise a support ticket if this problem persists!

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