Can't paste images from clipboard anymore

Today, I suddenly lost the ability to paste images from windows clipboard data into Confluence. This is killing my workflow, because I am a designer and I depend on that feature hundreds of times a day.
I've seen this problem using 2 different computers on 2 different confluence setups (one self-hosted, one cloud). Where previously I could just copy image data from any other program and seamlessly paste right into Confluence with just a simple Ctrl-V, now, Ctrl-V (and clicking the mouse option 'paste') does nothing except return this error from the Chrome console:

Uncaught TypeError: Cannot read property 'upload' of undefined
at Object.pasteFromEvent (com.atlassian.confluence.plugins.confluence-paste:paste-resources.js?locale=en-GB:8)
at Object.onPaste (com.atlassian.confluence.plugins.confluence-paste:paste-resources.js?locale=en-GB:7)
at Editor.<anonymous> (com.atlassian.confluence.plugins.confluence-paste:paste-resources.js?locale=en-GB:6)
at Dispatcher.dispatch (com.atlassian.plugins.tinymce:atlassian-rte-javascript-tinymce-core.js:17)
at b (com.atlassian.plugins.tinymce:atlassian-rte-javascript-tinymce-core.js:331)
at DOMUtils.<anonymous> (com.atlassian.plugins.tinymce:atlassian-rte-javascript-tinymce-core.js:332)
at HTMLBodyElement.e (com.atlassian.plugins.tinymce:atlassian-rte-javascript-tinymce-core.js:164)

Images copied directly from another confluence page seem to paste correctly, but images copied from other external programs do not and generate the above error.
I'm betting this a bug introduced by a new change in Confluence, because this old thread suddenly started getting a lot of activity today:

P.S - It took me FIVE different attempts to successfully post this question. The first 4 times I got errors about 'Not Allowed' or 'Something went wrong'. Seems like another problem to look into... ;-p

2 answers

My computer has been same issue.The OS is Windows 10, and the browser uses Chrome, IE, and so forth.

Hi Nick,

As it looks like you're on Cloud, you should file a support issue with Atlassian. From the other question you linked to, it looks like you're on Windows 10 using Chrome (include this in your support request). Answers is largely community-maintained and this looks like it is a bug with the latest Cloud release - only Atlassian will be able to help there.

Here's a quick drill-down into the support request to use:


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