Can't move pages

[Mark Lichtenberg]

Hi,

Using our Confluence onDemand, I am unable to move or re-order any pages except those in my personal space. I'm an administrator, so I do have view and add permissions on everything.

I've attempted this numerous times using drag&drop on the tree view via Browse -> Pages, as well as trying to move individual documents with tools -> move. In both cases the operation seems to be accepted but the page is never moved. No error messages are displayed.

[Mark Lichtenberg · Accepted solution]

Applying the workaround listed in the issue below solved the issue for us.

https://jira.atlassian.com/browse/CONF-29865

[Chelsea Morgan]

I found that the issue was trying to move a restricted view page to an area that's not restricted. I temporarily removed the view restrictions on the page and it moved to the new space and new location without an issue.

[Guilherme Nedel [Atlassian]]

Hello Mark,

This really looks like a permission issue, are you attempting to move the pages to a different space? In that case you may additional need permissions to do that, please note the following:

Notes about permissions:

To move a page, you need the following permissions:

• 'Add' permission on the page you are moving, and
• 'View' permission on the page's parent page. So if you are moving the page to a different parent, you need 'View' permission on the new parent.

To move a page into a different space, you also need:

• 'Delete' permission on the space you are moving from, and
• 'Add' permission on the space you are moving to.

Source

Please add additional context to this thread if the above pondering does not solve the issue.

[jing_hwa_cheok]

Hi Mark,

It might be possible that the ancestor table is corrupted. You can rebuild it by going to <Confluence-url>/permissions/pagepermsadmin.action >> Rebuild.

Hope this helps.

Kind Regards,

Jing Hwa

[Debbie Nicholas]

The available help articles (including the steps noted above) were unclear and did not resolve the issue for us. The issue was exacerbated by a deleted page in the tree on a versioned page.

The following steps were executed and finally fixed the issue. 

-        Disabled default logo (as referenced in the workaround)

-        Rebuilt the ancestor

-        Bounced the application

-        Tailed server logs to ensure the application is error free, since the fixes were database related

Note:  The last two items were executed in addition to what Atlassian recommended.

[Abdulrazaq Mohammed Ali Omar]

Hi Mark,

Glad that you have found the workaround for now :). In the meantime I have reported this bug here:

https://jira.atlassian.com/browse/CONF-30068

All the best.

[Mark Lichtenberg]

Thank you, but that didn't seem to have any affect. The URL I had to use was <Confluence-url>/admin/permissions/pagepermsadmin.action as the one you posted wasn't found.

[Debbie Nicholas]

The available help articles (including the steps noted above) were unclear and did not resolve the issue for us. The issue was exacerbated by a deleted page in the tree on a versioned page.

The following steps were executed and finally fixed the issue. 

-        Disabled default logo (as referenced in the workaround)

-        Rebuilt the ancestor

-        Bounced the application

-        Tailed server logs to ensure the application is error free, since the fixes were database related

Note:  The last two items were executed in addition to what Atlassian recommended.