Can't import a space due to existing space key

[Yi Meng]

Hi community,

I was trying to import a space into my Confluence cloud from another Confluence cloud instance. The action was failed and Confluence reported the space key exists. However, I checked my Spaces and also my trash, there is no such space with the same space key. How can I solve this problem? 

Thanks,

Yi

[Shawn Doyle - ReleaseTEAM · Accepted solution]

If it's been purged from trash, then you may have to wait for the Cloud to do it's behind-the-scenes activities to have it truly be gone.  I have seen this take a while.

Be sure you have truly deleted the space while you wait.

https://support.atlassian.com/confluence-cloud/docs/delete-a-space/

Otherwise, you will need to put in a support ticket with Atlassian to clear it up or change the space key in the XML before importing.

[Yi Meng]

I double checked my trash folder and it's empty. The space must have been deleted for sure. Maybe I just need to raise a support ticket to Atlassian to solve this. Thank you @Shawn Doyle - ReleaseTEAM 

[Kristian Klima · Accepted solution]

@Yi Meng 

Make sure you check https://YOURSITENAME.atlassian.net/wiki/admin/trashed-spaces

This is where trashed spaces go to ... wait until they're permanently deleted.

(As you're on a Free license, you're not entitled to get Atlassian support - sometimes, they make an exception :D) 

[Yi Meng]

Thanks @Kristian Klima  I've checked the place and it's indeed empty. 

Maybe I will try to import the space into another Confluence space and move the pages to a new space with different key and then import to my Confluence again.