Can't get bitbucket to connect to confluence/jira/etc.

I work at a company with two separate JIRA/Confluence/Bitbucket accounts. Initially, I signed up for Bitbucket under account A, and then, I created the new JIRA/Confluence/Bitbucket set under account B.

Now, when I login to Bitbucket, all the JIRA/Confluence/etc. links are connected to accountA.atlassian.net. If I go into accountB.atlassian.net, all the links stay within that domain. Is there any way to move my Bitbucket account to accountB.atlassian.net?

1 answer

1 vote
Jason Worley Atlassian Team Aug 20, 2014

In terms of proceeding, you can merge the two accounts by following the steps here:
https://confluence.atlassian.com/display/BITBUCKET/Merge+accounts

Note: If you are an OnDemand account holder, Atlassian automatically created a Bitbucket team account for you when you signed up for OnDemand. You must use this team account as your KEEP_ACCOUNT when merging two Bitbucket accounts.

In your case that means:
KEEP_ACCOUNT = accountB
DISCARD_ACCOUNT = accountA

Once you have everything merged to accountB ... you can opt to rename the account from accountB to whatever you'd like by following the instructions here:

https://confluence.atlassian.com/display/BITBUCKET/Rename+or+convert+an+account

I know that's a bit of a hassle but if you follow the steps exactly, it will work and you should be good to go. :)

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