Can't find my SEN

The documentation tells me that I should be looking under GENERAL CONFIGURATION>LICENCE, but this option simply isn't there.

Is this because I am on a trial?


5 answers

1 vote

Hi James,

You need to check, that's not inside your instance. In there, you should be able to see any licenses in your name:

Screen Shot 2015-04-28 at 2.13.49 PM.png

Hope this helps.



Hi James,


go to /<contextPath>/admin/license.action

if your contextPath is the root node, just use /admin/license.action


Or take a look on your license at



Hi Steve

Thanks for this, but I've just tried that and the installation just hangs. Been like that for about five minutes now.


Take a look on there you should find your license and your SEN

Hi Steve

Still no joy I'm afraid.


Can you try navigating to: and tell me if you see your Support Entitlement Number in there?

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