Can’t edit permissions on space as confluence admin

[Jolie Segev-Gal]

We have a specific space that we can’t change permissions on - I have access to the permissions page and can edit them but when I click on “save changes” the button becomes gray and nothing happens, when I refresh the page the changes don’t apply. I am the confluence admin so it can’t be a permissions problem.. 

The only thing I can think of that would cause this is the fact that the space contains a large number of users with access to it, so maybe there is a limit on the number of permissions you can give to a space?

[Jolie Segev-Gal · Accepted solution]

Hi! Update on the issue- opening the page from edge worked for some cases but not all and didn’t solve the problem.. we found the cause was a specific group’s name that had bad chars or something. The way we found the bad group was by opening ‘inspect’ of the permissions page after clicking ‘save permissions’ and an error pops up with the bad group’s name. After removing the group everything worked fine!

[Florian Bonniec]

Hi @Jolie Segev-Gal 

What is the confluence version, what browser do you use ? Have you try using another browser ?

Regards

[Jolie Segev-Gal]

This problem is not specific for me but for everyone using the space, and it only occurs on this specific space and all the other ones work as usual, so it can’t be related to the chrome version or browser type.

The Confluence version I use is - 6.14.1

[Jolie Segev-Gal]

I stand corrected - I tried using edge and it actually worked, I will try replacing the chrome version as well.

very weird glitch but at least I can make it work now. Thank you!

[Florian Bonniec]

It may be related to this issue.

https://jira.atlassian.com/browse/CONFSERVER-39701

Regards

[Carla Ann Rowland]

@Jolie Segev-Gal  When you look at confluence permissions settings is the Anonymous box check to allow to change permissions temporarily or your confluence admin profile listed under the individuals allowed to make changes. Because if you are not allowed to make changes as a Confluence Admin on that page then it might not recognize your profile and not save the changes. 

It is a strange glitch but it happened to me recently. I will check back for your response.

[Jolie Segev-Gal]

The anonymouse checkbox is not checked but the admin user does have permissions on the space. Also, this problem is not specifically for me as admin but in general on the space - no one with admin permission on the space can save the changes.